IT Business Integrations Support Analyst (La Crosse, WI, US, 54603) en Kwik Trip | Kwik Star

Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com 
Location: Department 759 
Shift: Daytime
Experience: Less than 1 year
Pay Range: $24.18 to $36.27 

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip’s Network Services Department has an opening for an IT Business Integrations Support Analyst 1.

What you’ll be doing…

As an IT Business Integrations Support Analyst 1, you will be responsible for assisting with providing first level support for one or more business software solutions for effectively and efficiently utilizing said system(s). This position will be involved in the implementation, documentation, testing, training, and support of specific business software solutions.

Additional responsibilities Include:

· Assist with implementing and maintaining Contact Center software

· Assist in requirements gathering/ analysis, testing, documentation, and training of contact centers.

· Analyze data trends and proactively recommend business advancement opportunities based on the available data

· Coordinate testing/ communication with business units

· Maintain proper documentation of procedures and processes

· Provide job aids, training materials, and documentation of the contact center platform to the call centers.

You’ll need to have:

· Experience with contact centers

· 0-2 years of relevant experience

· Ability to meet project and department deadlines in a fast-paced environment

· Strong written and verbal communication skills

· Strong Organizational skills

· Strong technical documentation skills

· Ability to adapt to change

· Strong problem-resolution skills

Even better if you have:

· Knowledge of creating APIs and integrations with ServiceNow and SalesForce

· Experience with telecommunications voice and data circuits

· Experience with creating and maintaining virtual agents

Work Schedule: Monday through Friday, daytime hours. Weekend and non-business hours work may be required as needed.

Kwik Trip, Inc. OVERVIEW:

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Information Technology; Admin - Clerical; Customer Service; Design; Entry Level; Facilities; General Business; General Labor; Installation - Maint - Repair; Management; Professional Services; QA - Quality Control; Research; Strategy - Planning; Training