Shift Lead - Burger King (Sturbridge, MA) Full Time en APPLEGREEN USA CENTRAL SERVICES LLC

POSITION TITLE: SHIFT LEADER

DEPARTMENT: BURGER KING

REPORTS TO: BK MANAGER

FLSA: NON-EXEMPT / HOURLY

POSITION SUMMARY:

Applegreen USA is in rapid growth phase and is seeking to recruit a Shift Lead for one of our Burger King locations. The Shift Leader supports the Restaurant General Manager (GM) and Assistant Manager (AGM) in managing the operations during assigned shifts driving key performance outcomes. The Shift Leader operates under the direction of the GM and directly oversees a shift of Crew Members.

KEY RESPONSIBILITIES:

• Maintains inventory.

• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.

• Reviews restaurant results to identify successes and areas for improvement.

• Ensures that restaurant upholds operational and brand standards.

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.

• Provides coaching and feedback to Team Members to increase the restaurant team�s capabilities.

• Performs duties of the Crew Member when necessary.

ESSENTIAL SKILLS, EXPERIENCE, AND EDUCATION REQUIREMENTS:

• Excellent verbal and written communication skills

• Excellent interpersonal, leadership, and organizational skills

• Excellent time management skills and ability to work across all shifts.

• High school diploma or equivalent required

• Experience providing outstanding customer service.

• Previous supervisory experience required.

• Ability to traverse all parts of the restaurant quickly.

• Frequent standing for long periods of time

• Must be able to lift 25-50 pounds at times.

• Must be at least sixteen (18) years of age.

• Ability to remain calm in a fast-paced environment.

• Ability to work flexible hours including days, nights, weekends and holidays to meet the needs of the business.