Supportive Services Coordinator - ARCHES Inn en Mid-Willamette Valley Community Action Agency

The Supportive Services Coordinator will be responsible for training the support services staff, performing file audits to evaluate compliance, hold team meetings, and provide case management overflow. The staff member in this position could be required to work various shifts outside of their regular schedule, including nights, weekends, holidays, and for timely crisis response.

Candidates must submit their applications by 09/25/2025 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required of this position.

EDUCATION and/or EXPERIENCE

Associates Degree in Human Services or a related field; two years case management/housing navigation or social service experience; and/or equivalent combination of education and experience that demonstrates the ability to perform the job may be accepted.

CERTIFICATES, LICENSES & REGISTRATIONS

• Driver qualifications are not required for this position.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic proficiencies in MS Office (Outlook, Word, Excel) and proficiencies in using computer and phone apps.
• Prior experience with Homeless Services Delivery preferred. Knowledge of social issues related to homelessness preferred.
• Excellent oral and written communication skills. Ability to answer questions and explain information and decisions using tact and diplomacy.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Facilitates the daily operations of support services operations.
• Leads the team in the integration of national best practices in homeless services.
• Provides training to support services staff on program policies and procedures.
• Performs file audits, ensuring support services staff are monitoring client's progress and maintaining detailed and up-to-date case
• Enters required client data and service transactions into the Homeless Management Information System (HMIS).
• Utilizes the Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) assessment to determine case management placement and to develop an Action/Care Plan.
• Assists in obtaining housing readiness documentation such as ID, social security card and income verification.
• Maintains client records, daily activity logs, mileage logs, and other reports as directed.
• Engages with community partners to identify additional community resources to maximize program opportunities.
• Assists the Program Manager in evaluating staff members' delivery of services.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL/MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Regulates emotions during interactions with escalated clients and staff.
• Regulates emotions and handles pressures of frequent demands for attention, time and work tasks.
• This position requires the ability to move between areas of the building, speaking, hearing and visual abilities.
• Multiple shifts may require variable work schedules between day, evening and night which requires the ability to adjust to various work schedules and/or rotational work.
• Requires the physical ability to be driver qualified to transport supplies and clients as needed.

WORK ENVIRONMENT

• Close quarters, often with a client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.
• Indoor work environment with frequent interruptions and demands.
• Work time will be encompass periods of sitting, standing, walking, reaching, squatting, and a variety of office work that requires ability to read, write, and type.
• Variable and flexible work hours, including weekends.
• Occasional exposure to biohazards requiring use of Personal Protective Equipment (PPE) such as gloves, masks, eye protection, protective clothing and shoes or boots.

MWVCAA is committed to promoting and achieving diversity, equity and inclusion with employees and with those we serve. The agency strives to be an employer of choice with a vision for all people to be respected for their infinite worth, and supported to envision and reach a positive future.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at [email protected] or call 503-585-6232 to ask for a HR Team Member.

**This is a partial list of essential duties and responsibilities. To review the full job description, please apply at mwvcaa.org/careers/.