Assistant Store Team Lead en Groundwork Coffee

The Assistant Store Team Lead excels at all Barista and Shift Lead responsibilities and ensures all Groundwork standards and values are understood, embraced, and modeled by team members. Reporting to the Store Team Lead, the Assistant Store Team Lead upholds and implements store initiatives and drives for results; continuously seeking improvements to enable store and company growth. Assistant Store Team Leads are leaders who demonstrate passion; taking the lead in communicating Groundwork’s Values to inspire our team members and cultivate a cafe culture that consistently provides unequaled quality and exceptional service for all team members and guests. 

RETAIL OPERATIONS 

● Lead team in prioritizing serving guests above other tasks in the store and demonstrate that guests are welcomed & appreciated; we help them with a sense of urgency. 

● Utilize and train team members on the Groundwork shift planner 

● Execute the scheduling and deployment of staff to ensure that all team members work effectively together to provide superior customer service and avoid CA lunch penalties. 

● Consistent, unequaled delivery of the highest quality beverages & baked goods in accordance with company standards. 

● Enable Shift Lead to control product freshness & quality, acts as a role model for adherence to store policies. 

● Utilize Service Fundamentals tools for company audits to measure & coach & hold the team accountable for quality. 

● Ensure all store equipment is regularly maintained and calibrated. 

● Ensure that store cleanliness & organization are a priority for the team and that standards for cleanliness and organization are met–reflecting the quality of the Groundwork brand. 

● Lead team in keeping proper stock levels in place and performing regular inventories. 

● Administer health and safety guidelines, including proper functioning of all store equipment. ● Consistently role model exceptional service for all team members. 

● Use customer feedback as a tool to and improve the quality of service. 

● Lead staff in building their expertise of coffees, teas and merchandise so that they may accurately answer customer questions and make personal recommendations. Provide ongoing coaching and training on product freshness & quality to ensure t it is a priority for the team. 

COMMUNICATION 

● Responds to issues in a timely fashion. 

● Recognizes and rewards positive performance and accomplishments. 

● Responds to performance issues with honest & direct communication; enforcing disciplinary guidelines ● Provides input when evaluating employee performance and collaborates with Store Team Lead on development plans 

● Works with Training & Development to ensure that training of staff is consistent and meets standards.

● Observes and engages Shift Leads in coaching conversations to encourage their comfort level in proper communication around feedback to Baristas 

● Develop positive and productive relationships with other stores and departments 

● Communicate essential information to staff and co-managers. 

PROACTIVITY 

● Engages and encourages team members to grow their barista knowledge and hospitality skills ● Looks ahead and uses ordering tools to prepare for inventory management and store needs ● Actively searches and identifies areas for improvement to enhance store performance ● Collaborates with Store Team Lead to set store goals and initiatives 

● Stays informed of industry trends and dedicates time to improve self 

ROLE QUALIFICATIONS 

● Valid ServSafe certification or equivalent Food Handlers card 

● 2 years of shift lead experience is highly preferred. 

● Must be able to understand and follow written and verbal instructions. 

● Must be able to perform math computations (add, subtract, divide, and multiply) 

● Must be able to perform basic computer tasks and can navigate operation applications. ● Ability to work and think independently, make quality decisions in the absence of a supervisor ● Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

● Can work 30 hours a week including weekends 

● Fluent in spoken and written English. 

COMPETENCY – KNOWLEDGE, SKILLS, & ABILITIES 

● Adapting to Change: Quickly grasps the underlying reason for change and can shift gears comfortably. ● Willingness to learn & provide direction: Continually searches for ways to expand personal knowledge of industry trends and products 

● Skills & Knowledge: Willingness or has experience in minor technical or functional bar equipment. Understand industry and product trends to enhance guest experience. 

● Time Management: Uses time effectively & efficiently & concentrates efforts on important priorities. ● Action Oriented: Seizes opportunities and works hard. Full of energy for things seen as challenging. ● Takes Initiative: Makes decisions and takes action in a timely manner and sometimes with little direction and sometimes with incomplete information and under tight deadlines and pressure. 

● Integrity and Trust: Is direct and truthful. Presents the truth in an appropriate and helpful manner. Keeps confidence and admits mistakes. Does not misrepresent for personal gain. 

● Hospitality: Spends the extra effort to create a welcoming environment and put others at-ease. You practice empathy and are aware of and patient with the team and guests. You keep the guests in mind and use first-hand customer information for improvements and build effective relationships with guests to gain their trust and respect. 

● Effective Communicator: Can communicate clearly , respectfully and succinctly; gets messages across with desired effect verbally and in writing. 

● Self-Awareness & Management: Knows personal strengths, gains insights from mistakes & actively seeks feedback. Personally committed to and actively works to continuously improve. 

● Planning: Accurately scope out length and difficulty of tasks and projects and can break down work into the process steps. Can anticipate and adjust for problems and roadblocks. 

● Managing and Measuring Performance: Clearly assigns responsibility for tasks; sets clear objectives and measures; monitors process, progress and results. 

● Conflict Management: Sees conflicts as opportunities and finds common ground and cooperation quickly and effectively 

● Work/ Life Balance: Maintains a conscious balance between work and personal life

PHYSICAL DEMANDS 

Busy, tight quarters, often warm/hot. Includes long periods of standing while working with equipment. Standing, walking (on even and uneven surfaces), stooping, bending, twisting, leaning, grasping, and lifting of 50 lbs. or less. Wrist and arm strength and dexterity are required for repetitive hand movements using equipment. 

ADDITIONAL DUTIES 

This job description in no way represents, states or implies that these are the only duties performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.