Director, Labor & Employee Relations en Signature Aviation USA, LLC
Signature Aviation USA, LLC · Orlando, Estados Unidos De América · Onsite
- Senior
- Oficina en Orlando
Signature Aviation is the world’s largest private aviation terminal operator, serving customers at over 225+ locations globally. Our commitment to safety, service, and operational excellence is driven by our people-first culture. Join us in building and maintaining a high-trust, high-performance workplace for all team members.
Signature Aviation is seeking a strategic and experienced Director, Labor & Employee Relations to lead the company’s labor and employee relations strategy. This role will be responsible for managing union relationships, negotiating and administering collective bargaining agreements (CBAs), leading union avoidance initiatives, and overseeing a team that handles complex employee relations matters and impartially conducting human resources-related investigations across all locations globally. The ideal candidate will serve as a trusted advisor to senior leadership, helping to foster a positive employee experience while proactively mitigating risk and maintaining a union-free philosophy where applicable.
Responsibilities
Labor Relations (Union):
- Serve as the company’s lead negotiator and strategist alongside counsel in union contract negotiations and labor engagement.
- Oversee the administration and consistent application of CBAs, in partnership with HR, Operations, and legal counsel.
- Develop and maintain strong working relationships with company management and union representatives to enable productive, solutions-oriented dialogue.
- Lead grievance, and disciplinary processes in unionized environments, ensuring compliance and consistency.
- Work with legal counsel to represent the company’s position in labor-related arbitrations
- Monitor and analyze labor law changes, industry trends, and union activity to inform strategy and reduce exposure.
- Develop and conduct labor relations training programs for management.
- Manage a union avoidance strategy for non-union locations
- Promote a culture of inclusion, feedback, and responsiveness that reinforces the company’s direct relationship philosophy.
Employee Relations:
- Lead a team of employee relations professionals responsible for managing investigations, high-risk employee complaints, and sensitive workplace issues.
- Partner where appropriate with other teams to include Safety, Security, Legal, Communications, etc…
- Establish best practices and protocols for helping General Managers address misconduct, performance issues, and workplace conflict.
- Provide expert guidance to business leaders on employee relations, related policy compliance, and risk mitigation.
- Track and analyze employee relations trends to inform policy updates and targeted training efforts in partnership with Talent and Legal team.
- Maintains current knowledge on applicable employment laws in partnership with Compliance and Legal team.
Strategic Leadership:
- Partner with HR, Legal, and company leadership to shape and support a positive and compliant workplace culture.
- Support policy design and consistent interpretation of workplace standards across all Signature departments.
- Contribute to M&A due diligence and integration plans related to labor and employee relations matters.
- Develop and effectively communicate forward-looking union avoidance strategies for each at-risk location and the company in general at non-union locations.
Qualifications
Bachelor’s degree in Human Resources, Industrial/Labor Relations, Business, or related field required
10+ years of progressive HR experience with experience in labor relations, union negotiations, and employee relations.
Direct experience in developing and executing union avoidance strategies across a global multi-site, hourly workforce.
Demonstrated success leading collective bargaining negotiations and union contract administration.
Strong knowledge of U.S. labor law, NLRB regulations, and employment law.
Experience successfully managing a team of professionals and leading through influence in a matrixed organization.
Exceptional interpersonal, conflict resolution, and communication skills.
Excellent investigative skills including listening, written and oral communication, documentation, presentation and organizational abilities.
Superior ability to positively relate to and communicate with guests and team members
Ability to identify risky facts and fact patterns, define problems, collect data, establish facts, draw valid conclusions, and explain thought processes.
Ability to travel as needed, approximately 25-40% of the time for field investigations, union negotiations, site assessments and other company requirements or meetings. This includes the ability to safely drive a vehicle, sometimes at long distances, be insurable by the company’s insurance policy, have and maintain a valid driver license and passport and fly on commercial aircraft domestically and internationally.
