Client Advisor/ Stylist- Costa Mesa (Costa Mesa, US) en Valentino US Online Boutique: the Maison Valentino official site

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

 An experience Client Advisor with a passion to sell and style for our Boutique in South Coast Plaza. “We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.” The Client Advisor’s role is crucial and contributes to driving sales through providing a genuine experience to each client.

Key Responsibilities:

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.  
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

• Knowledge and understanding of company policies and procedures

• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

Hourly Rate: $20-$27/ plus comission ( hourly Rate is based on experience and subject to change)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Diclaimer:

VALENTINO USA Inc. (“VALENTINO US”, the “Company”, “we”, “us”, “our”) collects and uses (also through the activity of one or more designated data controllers as specified in the Privacy Policy), the personal information of its employees, independent contractors, and applicants for employment, including their sensitive personal information, for human resources, employment, benefits administration, health and safety, and other business-related purposes, including the business purposes listed in the charts below. We are committed to properly handling the personal information collected or processed in connection with your employment or contractual relationship with us. This Notice specifically relates to the personal information of California residents who are also our employees, independent contractors, or applicants for employment. This Notice does not form part of any contract of employment or other contract to provide services.

To view our full privacy policy, visit the following LINK, or the section “Privacy Policy” on https://www.valentino.com/en-us/.