Customer Experience Consultant Audi/VW en Ressler Motor Company

Description

The Customer Experience Consultant is primarily responsible for delivering new and used vehicles to the customers using Ressler’s procedures. Customer Experience Consultant will be become certified for the brand(s) they will primarily be delivering while maintaining the highest level of customer service and satisfaction. 

Requirements

Delivery Duties:

· Perform delivery presentation to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology.

· Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer’s products.

· Become brand certified by the end of quarter after hire date and maintain certification annually. 

· Inspect vehicles prior to delivery.

Customer Experience Duties:

· Review CSI survey with all customers and maintain excellent CSI scores by following up with customers after sale and delivery.

· Learn sales procedures including Ressler Motors Best Price system, processes, and follow-up and maintain a basic knowledge about competitor’s products and prices.

· Attend mandatory meetings, including, but not limited to, sales, team, and training. 

· Perform lot duties, including but not limited to, snow removal on vehicles, parking, display, pricing, lockup, and trade-in procedure.

· Maintain showroom including but not limited to: vehicle placement, straight and orderly displays, dusting vehicles, orderly showroom desks, signage, etc.

· Insure an exceptional customer experience by providing beverages, instructions on how to use Wi-Fi, and directions to various service departments.

BENEFITS:

· Health Insurance

· Vision Insurance

· Dental Insurance

· 401(k) and matching

· Health Savings Account (HSA)

· Life Insurance

· Paid Time Off

· Employee Discount on parts, services and vehicles across all our stores- Audi/VW, Subaru, Chevy/Cadillac, Toyota, Dodge/Ram/Jeep!