Innkeeper en The Chatham Inn

Description

WE ARE

Located in the heart of Cape Cod, Chatham Inn is a distinguished Relais & Châteaux property and a Forbes Five-Star recipient. This 18-room luxury inn with its signature fine dining restaurant, Cuvée, delivers highly personalized, anticipatory service that reflects both the soul of hospitality and the excellence of global standards. As part of Noble House Hotels & Resorts, we are proud to cultivate experiences that are rooted in location, distinction, and soul.

A day in the life...

We are seeking a charismatic and polished Innkeeper to serve as the face and operational heartbeat of Chatham Inn. This leader will be responsible for the holistic guest journey—from pre-arrival anticipation through personalized departure. The Innkeeper ensures the execution of elevated luxury service, strategic operations, and alignment with Noble House, Relais & Châteaux, and Forbes Five-Star standards.This is more than a general manager role—it’s a host, curator, ambassador, and cultural steward who brings warmth, precision, and presence to every aspect of the guest experience.

Key Responsibilities

Guest Experience Leadership

• Serve as the primary point of contact and visible leader for guests throughout their stay.
• Oversee the execution of Forbes Five-Star service standards and Relais & Châteaux guest touchpoints, ensuring intuitive and personalized experiences.
• Cultivate deep guest relationships and loyalty through a sense of welcome, refinement, and memory-making.

Operational Oversight

• Lead daily operations across Rooms, Front Office, Housekeeping, F&B (Cuvée), and Maintenance.
• Collaborate with the Corporate Room Operations team to maintain SOPs aligned with Noble House best practices.
• Use service platforms such as Alice, Revinate, and Hotel Effectiveness to drive efficiency and performance.

Team Culture & Leadership

• Recruit, train, and mentor a high-performing, cross-functional team committed to excellence and accountability.
• Foster a service-forward culture that is humble, gracious, and empowered.
• Act as a steward of Noble House’s core values: Rooted in Family, Come As You Are, and Happy to Help.

Property Standards & Brand Alignment

• Maintain Forbes, AAA, and Relais & Châteaux requirements including regular QA audits and internal walkthroughs.
• Actively manage and elevate property presentation including scenting, music, lighting, and curated local elements.
• Ensure Relais & Châteaux brand presence is reflected in collateral, amenities, and style of service.

Financial & Strategic Management

• Monitor and manage property-level financials including labor, supplies, and operational expenses.
• Execute a performance-based bonus plan at 20% of base salary tied to service, profitability, and brand standards.
• Collaborate with Revenue and Marketing to optimize seasonal demand, packages, and local positioning.

Requirements

 You own this if you have…

• 5+ years of senior leadership in luxury hospitality, ideally at a Forbes-rated or Relais & Châteaux property.
• Deep understanding of boutique innkeeping, personalized service, and culinary integration.
• Strong presence, warmth, and emotional intelligence—comfortable hosting high-touch clientele.
• Experience living or working in a seasonal or destination market preferred.
• Proficiency in Opera PMS, Alice, Revinate, and Microsoft Office Suite.

We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits.

• Base Salary: $95,000 – $115,000, commensurate with experience.
• Performance Bonus: Up to 20% of base salary.
• Onsite Housing Included: Private apartment (market value approx. $2,000/month)
  • Note: Secondary housing unit is suited for a single occupant (not a couple).
• State Medical Benefits and Company Dental and Vision Benefits
• 401k Contribution and Matching Program
• On Demand Pay- your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.