Ambulatory Clinical Pharmacist - Outpatient-FR en Health Care District of Palm Beach County

Essential Functions: 

• Works collaboratively with Director of Pharmacy, Pharmacy Leads, 340B Compliance and Quality Manager, and interdisciplinary teams to identify opportunities for new or expanding clinical initiatives (i.e. Chronic Disease Management, Meds to Beds, Transition of Care, Specialty medications, collaborative practice agreements, ambulatory pharmacy integration).

• Design, pilots, and implement clinical initiatives with measurable KPIs and impact on quality, safety, patient satisfaction, revenue expansion and or cost reduction.

• Leads and or support grant-funded and or valued-based care initiatives involving pharmacy services.

• Collaborate with pharmacy staff to identify workflow improvements and system enhancements.

• Supports pharmacy formulary optimization, guidelines development and clinical decision support tools in partnership with P&T Committee, Quality, and Behavioral Health teams.

• Perform data analysis to assess trends, identify gaps, and recommend process improvements.

• Precept pharmacy students and residents on innovation-focused rotations and projects.

• Assist in the onboarding and training of pharmacy staff on system functionality and updates. Works collaboratively with vendors and IT to enhance clinical EMRs and functions with pharmacy OS

• Ensure clinical innovation initiatives align with District’s mission, organizational goals and objectives as well as payer initiatives and state/federal regulatory guidelines.

• Create and maintain technical documentation, clinical workflow diagrams, and standard operating procedures (SOPs) on new and or improved clinical initiatives.

Other assigned tasks as requested, including but not limited to pharmacy coverage as business needs demands.

Customer Service: 

Every employee knows and understands his/her customers and focuses on delivering to them the highest quality services(s) in the context of the overall mission. 

Demonstrates the ability to maintain high levels of customer satisfaction by meeting the customer’s expectations within the parameters of the organization’s policies and procedures; builds and maintains positive relationships with customers and colleagues; interacts with all customers in a polite, friendly and courteous manner; actively listens to assess customer needs; promotes a positive public image for the organization. 

Communication:  

The ability to express ideas effectively face-to-face in individual and group settings, as well in writing, adjusting language and terminology to the needs of the audience, and the ability to synthesize information received verbally and in writing.

Demonstrates the ability to share information in an organized, clear and timely manner, both verbally and in writing; keeps co-workers, colleagues, staff and supervisor appropriately informed; exhibits interpersonal skills and is an active and participative listener; uses appropriate style and language for audience; processes information in a productive manner; demonstrates the ability to utilize the appropriate medium for communication to achieve desired results.

Teamwork: 

Effective working relationships within and across organizational boundaries and interdisciplinary teams.

Demonstrates the ability to maintain a positive, achievement-oriented attitude that influences others to do the same; demonstrates willingness to work through conflict in a productive manner; invites information, constructive criticism, and cooperation from others; demonstrates integrity through respecting confidentiality and exhibiting high standards of personal conduct.

Initiative and Ingenuity:  

The capacity for self-motivation that is manifested by innovation and creativity.

Possesses the ability to focus on improving outcomes by encouraging innovation; demonstrates the ability to anticipate obstacles and develop plans to overcome them; possesses knowledge in a particular area of trends and uses knowledge to modify existing processes; demonstratives creativity and the ability to make decisions that demonstrate a broad and creative range of options with a view toward long-term solutions; demonstrates openness to new information and approaches so as to stimulate in others the use of non-linear thinking; demonstrates initiative by performing duties without required prompting and close supervision; readily accepts responsibility and follow s through to completion independently; accepts and adjusts to changes in work environment and/or assignments by demonstrating flexibility.

Commitment to Quality:  

Consistently maintains a high level of quality that meets specific standard operating practices and procedures, consistent with organizational goals.

Possesses the ability to identify and enhance quality processes in order to meet organizational standards and minimum standard operating practices and procedures; demonstrates an understanding of the organizational goals and priorities in order to apply quality processes to the work; stays abreast of current techniques, methods and skills appropriate to standard operating procedures and practices; demonstrates abilities in planning for quality evaluation and measurement activities.

Productivity:

Employees make use of work time in an efficient and productive manner.

Possesses the knowledge, skills and abilities for the position in order to meet facility and departmental requirements; demonstrates the ability to provide services, appropriate to the job description, to better serve our customers; demonstrates the ability to seek assistance from supervisor or other team members to assure good customer service; possesses the ability to seek assistance from supervisor or colleagues to assure good customer service; ability to multi-task and set priorities, according to schedules and guidelines.

Leadership/Creating a Shared Vision:

Demonstrates the ability to share and communicate a vision for the department that reflects organizational values and is responsive to various stakeholders and customers; establishes and maintains an environment where new ideas and solutions to problems are encouraged, evaluated and implemented; demonstrates the ability to interact effectively at different levels with different audiences, and develops relationships with colleagues and superiors across organizational lines; possesses the ability to role model high ethical standards and personal integrity for staff; able to build strong teams that are technically competent and who are characterized by a high degree of coordination and trust.

Managing and Developing Human Resources: 

Demonstrates the ability to motivate and reinforce accountability through the formal human resource policies and framework and by incorporating informal and interim feedback. Demonstrates an understanding of the importance of creating a work environment that recognizes differences and maximizes the strengths of all people.

Promoting Quality, Customer Service and Productivity: 

Utilizes continuous quality assurance and analytics processes to assure quality, appropriate services are rendered to internal and external stakeholders to meet or surpass established goals and objectives

Demonstrates the ability to develop and communicate performance objectives, delegate assignments, and monitor customer service, quality and productivity; possesses a thorough knowledge of the needs of the customer necessary to lead others; and develops quality evaluation mechanisms to link customer feedback to performance assessment; demonstrates excellent verbal and written communication skills, including supportive assurances to staff, gathering feedback, mentoring and the ability to lead staff to meet customer needs; maintains compliance with federal, state and local regulations.

Meeting Strategic Goals and Objectives:  

Planning actions to accomplish designated and desired outcomes.

Possesses the ability to maximize the utilization of financial and other resources; demonstrates knowledge in strategic planning and possesses the ability to evaluate progress toward goals and modify course as needed; ability to evaluate information from various sources and stakeholders to determine relevant solutions to problems; demonstrates sound fiscal judgment by maintaining department within budgetary parameters.

Diversity Competencies:

In the interest of ensuring continued workforce diversity at the Health Care District management staff is required to:

•         Promote team building among a diverse workforce, model a positive attitude regarding diversity, create and maintain a work environment that is respectful and accepting of diversity, and demonstrate recognition of the value of individual and cultural differences. 

•         Ensure that service delivery is provided in a culturally competent way and consistently treat customers, partners, and coworkers with dignity and respect.

Qualifications

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