Residence Attendant-Good Shepherd Center en Catholic Charities of Los Angeles, Inc.

Good Shepherd Center for Homeless Women and Children operates three Residential programs that provide shelter, food, clothing, referrals and on-site supportive services to unaccompanied women and families experiencing homelessness. Languille Shelter and Hawkes Residence operate as Interim Housing sites for unaccompanied women experiencing homelessness. The Residence sites provide unaccompanied women experiencing homelessness with temporary housing intended to resolve their immediate experience of unsheltered homelessness, to connect participants to permanent housing opportunities and to provide various others resources needed to break their cycle of homelessness. In addition, Languille Shelter provides drop-in services to unaccompanied women living on the streets during the daytime hours. Farley House provides Transitional Housing to up to 21 families experiencing homelessness. The families are composed of a parent/guardian with up to two minor children. 

Good Shepherd Center is seeking a dependable, compassionate and empathetic individual to join the Residential Team to work at Hawkes.

Responsibilities: 

· Greet participants and visitors; provides front line supervision at a residential program operated by Good Shepherd Center. 

· Promote housing guidelines at the Residence sites in a trauma informed manner. 

· Answer phones, provides general information and referrals to the public via phone. 

· Ensure participants comply with housing guidelines and program policies to ensure their emotional and physical safety while in residence. 

· Document participants’ daily activities via shift summaries. 

· Maintain Residential facility clean, as needed. 

· Serve and prepare meals for Participants residing at interim housing sites. 

· Conduct facility rounds periodically to ensure safety of participants and residential site. 

· Duties and responsibilities will vary based on the needs of each Residence site. 

· Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications: 

• High School Diploma, GED or Equivalent required. College graduate preferred. 
• Experience working in the homeless services sector preferred. 
• Experience with crisis management and conflict resolution preferred. 
• Some knowledge of best practices in homeless services, such as, Trauma Informed Care, Harm Reduction and Housing First. 
• Working knowledge of the complexity of poverty and women’s homelessness, multi-culturalism and diversity, trauma, health and mental health issues, substance abuse and older adult women. 
• Knowledge of communities that are disproportionately represented in the homeless population (communities of color, LGBTQ+ etc.) 
• Must Pass Live Scan and/or Background Check. 

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

•  Medical, Dental & Vision
•  Life Insurance
•  Retirement Plan to include 401a/employer contribution only and 403(b)
•  Supplemental Insurance (life, Accident, disability insurance, etc.)
•  Flexible Spending Account
•  Health Care Spending Account Reimbursement accounts (HAS)
•  Vacation days – 12 days per year
•  Sick time – 10 days per year
•  Short and Long Term Disability
•  13 holidays per year for regular f/t & p/t employees
•  Public Service Loan Forgiveness
•  Cell Phones for those working in Shelters or with Clients outside of the office 
•  Employee Recognition - Annual Staff Appreciation Day Event
•  Free Parking 

The work hours are 3pm-11pm and 11pm-7am.