Coordinator - Control Desk en Sullivan & Cromwell LLP

SUMMARY 

The Control Desk Coordinator is the first point of contact for incoming document production requests. This role is responsible for monitoring and assigning work to the Document Services team, ensuring timely, accurate, and confidential completion of all projects.

This position requires strong communication, prioritization, and organizational skills, as well as a working knowledge of legal document formatting and word processing tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Serve as the central liaison for incoming work request to the Document Services Department.

• Receive, review, log, prioritize, and assign incoming requests to appropriate team members based on skillset and availability.

• Serve as the primary point of contact for attorneys and staff submitting work; provide timely updates on job status, expected completion times, and follow-ups on incomplete      or unclear requests.

• Perform a quality check of completed documents when necessary to ensure accuracy and adherence to Firm standards.

• Coordinate with the other Control Desk coordinators across shifts to ensure smooth transition and continuity of any in-progress or pending jobs.

• Ensure all work is handled in accordance with firm confidentiality policies, document standards, and security protocols.

In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm’s information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.

QUALIFICATIONS 

• Proficiency in Microsoft Office Suite (especially Word, Excel, PowerPoint, Outlook)

• Familiarity with legal comparison software (Workshare Compare, Litera, DeltaView, etc.)

• Strong multitasking and time management skills.

• Excellent written and verbal communication.

• Exceptional attention to detail and quality control.
   

EDUCATION and/or EXPERIENCE 

• High School Diploma or equivalent required; associate or bachelor’s degree preferred.

• 5+ years of experience in legal document production, with at least 1 year in a control desk, workflow coordination, or supervisory role.
   

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

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