Field Service Specialist I en Texas Health Resources

Field Service Specialist I – IT Ambulatory Service Delivery

Bring your passion to Texas Health so we are Better + Together

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Work location: Texas Health Dallas, 8440 Walnut Hill Lane, POB 4, Dallas, TX 75231

(Travel Required)

Work hours: Full Time Days (8:00am – 5:00pm Monday through Friday) for 40 hrs/week. (Includes on-call rotation)

 

 

 

 

 

IT Ambulatory Service Delivery highlights:

·         Opportunities to learn and grow career

·         Innovative, collaborative, and fast-paced environment

·         Join an inclusive and supportive team

·         Freedom to work with the latest technology with a hands-on approach

·         Be part of a team that works cross-functionally with other departments

 

%3Cp class=%22MsoListParagraph%22 style=%22margin-left: 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3EHere%26rsquo;s What You Need%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22margin-left: 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp;%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-left: .25in;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: %27Times New Roman%27; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3EEducation%3C/span%3E%3C/b%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: %27Times New Roman%27; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Cbr%3EH.S. Diploma or Equivalent (Required) And%3Cbr%3EAssociate%27s Degree Computer Science, Information Systems, Business, or related field. (Preferred)%3Cbr%3E%3Cbr%3E%3Cb%3EExperience%3C/b%3E%3Cbr%3E1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)%3Cbr%3E%3Cbr%3E%3Cb%3ESkills%3C/b%3E%3Cbr%3ECustomer service management, project management, understanding of Microsoft networking computing environment, strong written and verbal communications, ability to liaise with entity with end users, IS staff and managers as well as vendor personnel and management. Experience managing vendor performance to contracted Service Level Agreements (SLAs). %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: %27Times New Roman%27; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3EWhat You Will Do %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EProvide timely in-person and virtual customer assistance for Field Service requests and incidents.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ERespond to customer incidents and requests for technical support for customers%27 computer systems, telephones, networks, and applications at applicable work-sites.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EAccurately log all customer interactions in the ITS ticketing system.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3C/span%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EDemonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EBuild and maintain key customer relationships with customers through timely and effective resolution.%3C/span%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EUtilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3ELook for ways to improve personal, team, and departmental performance.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EAdhere to Asset Management processes for asset inventory Lifecycle Management.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EIdentifies trends in delivery of service, and identify opportunities for improvement%3C/span%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EMust Participate in on-call rotation and be responsive when called or paged. Troubleshoot assigned incidents within defined target timelines based on severity, supporting services at assigned entities.%3C/span%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: yellow; mso-highlight: yellow;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22margin-left: 0in; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22margin-left: 0in; background: white;%22%3E%3Cb%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EAdditional perks of being a Texas Health Field Service Specialist I%3C/span%3E%3C/b%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22color: black; mso-color-alt: windowtext; background: white;%22%3EBenefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black; mso-color-alt: windowtext;%22%3E.%3C/span%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22text-indent: -.25in; mso-list: l0 level1 lfo1; background: white;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3EA supportive, team environment with outstanding opportunities for growth.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22 style=%22background: white;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; color: black;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Ca href=%22https://jobs.texashealth.org/why-texas-health/%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: white;%22%3ELearn%3C/span%3E%3C/b%3E%3C/a%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-color-alt: windowtext; background: white;%22%3E more about our culture, benefits, and recent awards.%3C/span%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: white;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22%3E%3Cspan class=%22wbzude%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: white; mso-bidi-font-weight: bold;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22%3E%3Cspan class=%22wbzude%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: white; mso-bidi-font-weight: bold;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoListParagraph%22%3E%3Cspan class=%22wbzude%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; background: white; mso-bidi-font-weight: bold;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Ci%3E%3Cspan style=%22font-size: 11.0pt; line-height: 107%; font-family: %27Calibri%27,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;%22%3EDo you still have questions or concerns? %3C/span%3E%3C/i%3E%3C/b%3E%3Cspan style=%22font-size: 11.0pt; line-height: 107%; font-family: %27Calibri%27,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold;%22%3EFeel free to email your questions to %3C/span%3E%3Cspan style=%22font-size: 11.0pt; line-height: 107%; font-family: %27Calibri%27,sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: %27Times New Roman%27; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;%22%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold;%22%[email protected]%3C/span%3E%3C/a%3E%3C/span%3E%3Cspan style=%22font-size: 11.0pt; line-height: 107%; font-family: %27Calibri%27,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold;%22%3E.%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 11.0pt; line-height: 107%; font-family: %27Calibri%27,sans-serif; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-bidi-font-weight: bold;%22%3E#LI-JL1%3C/span%3E%3C/p%3E Solicitar ahora