eCommerce Channel Support Associate en Maxwood Furniture

Description

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.

We are seeking a new member to add to our e-commerce team. Are you ready to be a part of something amazing? 

Are you detail-oriented, eager to learn, and passionate about online retail? 

Join our dynamic, rapidly growing team and contribute to our success in the competitive world of e-commerce. We’re looking for a motivated E-Commerce Channel Support Associate to assist our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces, including Walmart, Target Plus, Best Buy, Lowe’s, Kohl’s, Amazon, Wayfair, and Bed Bath & Beyond. 

Responsibilities

Marketplace Support 

• Assist with product listing updates, content accuracy, and promotional setup across third-party marketplaces. 
• Help ensure product detail pages are accurate, optimized, and compliant with marketplace guidelines. 

Platform Operations 

• Support day-to-day activities in Mirakl and ChannelAdvisor platforms, including onboarding products, monitoring listings, and troubleshooting issues. 
• Assist in using platform-specific seller portals (e.g., Target Partner Portal, Best Buy Marketplace, Lowe’s portal) to review catalog performance. 

Cross-Functional Collaboration 

• Work closely with marketing, supply chain, product, and creative teams to align on product information, availability, and branding. 
• Coordinate with team members to track progress on promotions, launches, and updates. 

Reporting & Monitoring 

• Pull and organize sales, performance, and inventory reports. 
• Assist in identifying discrepancies, trends, and areas for improvement. 

Compliance & Quality Control 

• Monitor listings to ensure accuracy and adherence to marketplace policies. 
• Support issue resolution related to compliance or account health. 

Requirements

•  0–2 years of experience in e-commerce, retail, or digital operations (internships and part-time roles welcome). 
• Strong attention to detail and organizational skills. 
• Excellent communication and teamwork abilities. 
• Comfort with Excel/Google Sheets and willingness to learn new digital platforms. 
• Self-starter with the ability to manage multiple tasks in a fast-paced environment. 

Preferred Qualifications

•  Familiarity with online marketplaces (Amazon, Walmart, Wayfair, etc.) or e-commerce platforms. 
• Exposure to tools like Mirakl, ChannelAdvisor, Salsify, Feedonomics, or Shopify. 
• Bachelor’s degree in Business, Marketing, Communications, or a related field. 
• Interest in retail, consumer goods, or furniture/home industries. 

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance
• Paid time off

Ability to Commute: Daniel Island, SC 29492