- Senior
WHO WE ARE
Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale.
At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture where the foundation of our success is a diverse workforce of individuals with unique perspectives, diverse identities, varied experiences, and a range of cultural backgrounds. We have the vigor and passion of a startup and the skill and experience of a scale-up, consistently refining and exploring ways to make work better for everyone.
To help us achieve our vision of reinventing the way financial markets organizations build software, we are looking for people who aren’t afraid to challenge the status quo - people who are passionate about change.
If you are a self-starter with a solution-orientated mindset, you’ll find a home at Genesis.
WHAT WE ARE LOOKING FOR
We are looking for an Application Support Analyst (Supervisor/Team Lead). Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first-class support experience.
The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems, and own/manage incidents/critical issues faced during particular shift.
HOW YOU WILL PLAY YOUR PART
THE EXPERIENCE YOU WILL BRING
· Experience leading and working as part of a team in a follow-the-sun support model.
· Proven industry experience in Application support and capable of owning the team responsibility, with at least 7-14 years of experience in supporting capital markets solutions that process financial instruments.
· Strong problem-solving and analytical skills.
· Previous experience in Incident management / escalation process / change management process.
· Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.
· Willingness to take ownership for problem resolution and additional responsibilities where applicable.
· Strong scripting and programming skills.
· High proficiency with Linux environments (Amazon Linux 2023, Redhat and CentOS).
· Good understanding of networking and client/server technology (http vs websockets and ports), FIX
· connectivity is also a bonus.
· Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.
· Proven industry experience following Agile Software Development practices.
· Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.
· The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers.
· Process excellence – a passion to achieve results though effective organization and process disciplines.
· Ability to work both independently and as part of a team.
· Ability to maintain confidence and composure in all situations.
· Self-starter with strong sense of ownership.
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