- Senior
- Oficina en Boston
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
As the Global AV Service Delivery Manager, you will lead and manage AV support operations worldwide, including onsite personnel and remote service desks. You will ensure consistent service excellence, drive operational improvements, and align AV strategies with client needs. This role requires strong leadership, strategic thinking, and a passion for delivering high-quality AV experiences.
KEY RESPONSIBILITIES:
Team Leadership & Development
- Lead, mentor, and manage global AV support teams.
- Drive performance management, goal setting, and team building.
- Foster a culture of accountability, collaboration, and continuous learning.
Operational Oversight
- Oversee global AV operations to ensure consistency and alignment with standards.
- Monitor performance and implement best practices for improvement.
- Partner with project teams to lead room or space upgrade rollouts.
Client Program Management
- Plan, develop, and execute client AV programs.
- Lead global meetings, manage timelines, and ensure successful delivery.
Process & Policy Governance
- Maintain and review global AV processes and policies.
- Recommend and implement enhancements for efficiency and effectiveness.
Performance Monitoring & Reporting
- Track service delivery metrics and project implementation.
- Analyze trends and provide actionable insights to stakeholders.
Stakeholder Engagement
- Lead regular service reviews with internal and external stakeholders.
- Collaborate with clients to understand needs and ensure alignment.
Financial & Budget Management
- Report on budget status and key financial indicators.
- Ensure cost-effective service delivery while maintaining quality.
Training & Quality Assurance
- Ensure staff receive appropriate training for exceptional service.
- Promote a culture of quality, responsiveness, and continuous improvement.
ESSENTIAL CRITERIA:
- Proven experience in AV service delivery or technical operations management.
- Strong leadership and people management skills in a global or multi-site environment.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Data-driven mindset with experience in performance analysis and reporting.
DESIRABLE CRITERIA:
- Familiarity with ITIL or similar service management frameworks.
- Experience with technologies and platforms such as Logitech, Q-Sys, Shure, Samsung, Cisco, Teams, WebEx, Rooms Pro, Teams Admin, and ServiceNow.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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