Government National Account Manager en Granite Telecommunications, LLC

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties and Responsibilities:

• Responsible for managing accounts that bill at platinum level (over 50K/Mo)
• 24 x 7 availability to support your assigned accounts.
• Conduct weekly meetings with assigned Premier accounts.
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales, and internal staff.
• Required to travel to customers every quarter to present QBR’s and chair executive level meetings
• Must have the ability to obtain P2 Government Clearance.   

Required Qualifications:

• Bachelor’s Degree
• Minimum of 3 years Premier Account Management Experience
• Proficient with Granite’s Managed Services platform and all of Granite’s products and services
• Intermediate to advanced knowledge of Microsoft Excel and MS Access
• Trainings:
  • Dale Carnegie
  • Strategic Negotiation
  • Strategic Thinking
  • Account Management: Maintaining Relationships
  • Sales: Customer Success
  • Visual Storytelling in PowerPoint
  • Managing Up, Down,  and Across the Organization
  • Learning from Failure
  • Adopting the Habits of Elite Performers
  • Performing Under Pressure

Preferred Qualifications:

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

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