Distribution Support Specialist en Vince, LLC

Title
Distribution Support Specialist
 

Salary Range
The anticipated base salary range for this position is $60,000-$70,000. Exact salary depends on several factors such as experience, skills, and budget. Salary range may vary based on geographic location.
 

Location
Los Angeles, CA

2 Days in the warehouse, 1 day in office
 

Reporting Structure
The Distribution Support Specialist reports directly to the Manager of DTC Operations.
 

What You’ll Be Responsible For
 

This position requires frequent on-site presence at the 3PL warehouse in City of Industry, CA, as well as regular visits to the Los Angeles Design Studio to support cross-functional coordination.
 

Omni Operations/Reporting
 

• Oversee the processing of omni-channel orders, ensuring seamless integration between online and physical store orders.
• Generate and analyze daily and weekly reports on new store performance, providing insights into sales trends, inventory levels, and operational efficiency.
• Collaborate with cross-functional teams and 3PL to address any issues related to fulfillment and ad-hoc requests.

3PL Warehouse Operations Support
 

• Monitor SLAs and KPIs to ensure distribution performance meets expectations, and flag issues to drive timely resolution and improvements.
• Serve as a day-to-day liaison between the company and 3PL warehouse, supporting the execution of operational tasks.
• Coordinate and track reticketing requests, quality holds, and inventory audits to ensure timely and accurate resolution.
  • Partner with the 3PL’s Value-Added Services (VAS) team to review, and track cost impact of services, identifying opportunities to reduce spend and avoid chargebacks.
  • Respond to ad-hoc operational requests by facilitating communication, gathering required documentation, and ensuring alignment across internal and external teams.

Warehouse Return Logistics
 

• Manage returns for both e-commerce (EC) and wholesale channels, ensuring accurate RMA creation, processing, and timely resolution.
• Analyze return data to identify trends, areas for improvement, and opportunities for cost savings.
• Coordinate with 3PL and quality teams to streamline return procedures and enhance overall efficiency.

Parcel Audit/Reporting
 

• Analyze parcel spend and identify cost-saving opportunities through invoice reconciliation, service audits, and account usage monitoring.
• Assist in the development and execution of reporting tools and processes that support courier performance tracking and operational visibility.
• Manage courier claims for DTC and Retail Store shipments and monitor key parcel KPIs to ensure accountability and identify areas for improvement.

Packaging Strategy
 

• Analyze packaging spend and identify opportunities for cost reduction through material optimization, supplier consolidation, or process improvements.
• Assist in the development and execution of packaging strategies that align with company sustainability goals, operational needs, and brand standards.
• Collaborate with sourcing, operations, and design teams to implement packaging changes, ensuring feasibility, cost-effectiveness, and timely execution

What You’ll Bring
 

• Effective & Elevated Communication
• Solution Driven
• Business Acumen
• Autonomous Operator

Qualifications/Experience We’re Looking For
 

• 1 to 3 years of relevant inventory and/or supply chain experience
• Solid Excel capabilities with experience in analyzing large data sets (will be required to demonstrate capabilities)
• Hard work ethic with a Motivation to grow and develop in the role
• Strong communication skills & openness
• Strong Problem solving & creative thinking skills

Benefits At Vince
 

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays
• Hybrid and flexible work options available for roles that can be done remotely
• Clothing allowance & merchandise discounts
• $600 annual gym reimbursement
• Monthly data/phone stipend for eligible roles
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

Vince, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. Vince, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.