Technology Associate en DC Prep

Role Type: Full-Time

Location: Washington, DC

FLSA Status: Exempt

WHO WE ARE

DC Prep is a high performing network of public charter schools serving over 2,100 preschool through 8th-grade students across six campuses in Wards 5, 7, and 8. We’re proud of  the high bar we set for ourselves to achieve results–our students deserve our best! We recognize that how we support our students to be successful is just as important as the results we achieve, which pushes us to reflect on questions such as: 

• How can we facilitate our students’ academic, social, and emotional development?  
• How can we support our team members’ professional growth and personal ability to do this work long-term? 
• How can we engage our students’ families as our own? 

While this work is hard, it’s worth it – we believe in the transformative power of education, the can-do-itness of our students and staff, and the joy that comes from engaging in meaningful work with people we care about and trust!  

Here’s how we drive results: 

• Rigorous academic focus.  Our Preppies receive the highest level of academic preparation through standards-based instruction, daily targeted interventions, and meaningful assessments.

• Social-emotional learning. We have always had a dual mission of academic and social-emotional skill development.  Our research-based SEL curriculum is integrated into daily instruction, helping students leverage their personal values to strengthen their self-awareness, social awareness, and responsible decision-making skills and create a school-wide culture of empathy and reflection.

• Commitment to reflection and refinement.  Our results tell us that we are moving in the right direction, but there’s further to go to ensure that every student receives a transformative education. As a team, we regularly reflect on our programmatic model to see what’s working and where we can get better.  

Are you interested in learning more about the DC Prep Way? If so, check out our website to find out more about what we’re working towards and how we’re doing it.

THE ROLE

This position is a key part of DC Prep’s Technology Team. The Technology Team provides high-quality technical assistance and support to DC Prep’s teachers, staff, and students in the use of computer systems, software, equipment, and infrastructure. The Tech Associate works closely with school-based and Home Office staff.

Technology/Maintenance

• Set-up, deploy, implement, and maintain student and staff technology
• Monitor and maintain daily performance of computer systems
• Create and maintain staff and student user accounts, including permissions and other settings
• Resolve technical issues in coordination with other members of the Tech Team related to Local Area Networks (LAN), wireless networks and other systems
• Provide software, hardware, network, and server support and assistance
• Create, organize, and maintain technical documentation
• Maintain equipment/hardware inventory, including academic technology and resources
• Support technology and academic teams with a variety of technology projects/duties
• Frequently lift or move objects up to 15 pounds and occasionally lift or move objects up to 30 pounds

End User Support

• Deliver technology orientation, training, and instruction to staff
• Provide technical support to teachers, staff, and students via e-mail, in-person, and remote access
• Create, track, and close all trouble tickets and work orders
• Communicate with third-party vendors to resolve end user issues
• Troubleshoot printers, copiers, projectors, audio-visual (A/V) equipment, and general classroom technology
• Develop training manuals and best practice documents

Key Technologies to Support

• Windows laptop – desktop environment for staff (400+ across the entire organization)
• Chromebook and tablets for students (2,100+ across the entire organization)
• Office 365 environment with SharePoint, Outlook, OneDrive and Office (online and desktop)
• Google Workspace environment, including Management Console, Gmail, Drive and Meet
• Microsoft Active Directory and Windows Server
• LANs, WANs, WAPs, remote connections and Internet applications
• Virus and malware prevention and correction programs
• Academic technology programs and applications
• Copiers, printers, and classroom technology equipment like projectors and document cameras
• Video conferencing
• Other academic and productivity software and applications that the school may implement

SKILLS AND CHARACTERISTICS

• Knowledge of troubleshooting laptops, desktop, and Chromebook issues
• Knowledge of Windows OS  and Office O365
• Knowledge of Chrome OS
• Knowledge of LANs, and wireless networks
• Knowledge of SharePoint (Office 365) and Server/Active Directory a plus
• Extreme flexibility, with a strong work ethic and initiative, positive attitude, and an entrepreneurial spirit to accommodate a high level of responsibility and multiple priorities
• Desire to work as a team player
• Excellent communication and interpersonal skills
• Exceptional customer service orientation
• Outstanding organizational skills and high attention to detail
• Superior problem-solving abilities
• Ability to present technical information to staff and students in user-friendly language
• Understanding of need for and willingness to do “whatever it takes” to support student achievement in traditionally under-served communities
• Outstanding time management/punctuality and ability to work flexible hours, and in different locations as required by technology needs of the organization
• Commitment to and deep belief in DC Prep’s mission and values

EDUCATIONAL BACKGROUND AND WORK EXPERIENCE

• Associate or Bachelor’s degree in information technology/systems, computer science, engineering, or other related area from an accredited institution
• Minimum of 1 – 2 years related work experience in the information technology (IT) industry, preferably in an educational or non-profit organization, multi-site setting

Physical Demands

The physical demands and environmental conditions described below are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of the role.  All of these physical requirements should be able to be performed with clarity, coherence and connectedness to DC Prep’s vision.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must be able to sit and work at a desk/computer for extended periods of time
• Must be able to walk  throughout the buildings, as well as talk, hear, grasp, reach and lift up to 30lbs with or without accommodations
• Ability to concentrate in active and noisy environments such as cafeterias and playgrounds, to more moderate situations such as classrooms or large group professional settings
• Must be able to have repetitive wrist/hand/finger movement to work on computer and/or related office equipment
• Ability to handle potential high stress conditions
• Ability to move across all our schools in response to scheduled tasks, special projects or PD requirements, among others

JOIN US

Do you believe that Learning Has No Limits? Are you eager to join a supportive, innovative, and collaborative community of educators? Are you committed to growing your strengths as an educator through individualized professional development and coaching? Apply today!

We’re an equal opportunity employer and hire without consideration of race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. We strongly encourage diverse candidates to apply.