Museum Services Assistant (PCN 054108) en State of Alaska, AK
State of Alaska, AK · Sitka, Estados Unidos De América · Onsite
- Junior
- Oficina en Sitka
About the Department
This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.
What You Will Be Doing:
The Sheldon Jackson Museum is recruiting for a full-time, permanent, year-round Museum Services Assistant (MSA) to work at the front desk and in the galleries. During the workday, the MSA will answer questions about the history, cultures, and landscapes of Alaska, assist visitors with wayfinding, enforce Museum rules, escort contractors, carry out procedures during an emergency or alarms, and react and use sound judgment to protect human health and safety, secure property, and safeguard collections items. The position also performs administrative tasks such as compiling statistics, creating reports and graphs, and museum-specific tasks such as handling objects, shipping, receiving, and tracking items.
Mission and Values/Culture:
The Alaska State Museums is a state educational agency comprised of the Alaska State Museum and the Sheldon Jackson Museum that seeks to identify, collect, care for, and exhibit Alaska’s material culture and natural history and provide public access to services and collections of the Museums. The Alaska State Museums interpret and disseminate knowledge about the history of the state, its people, and its resources. The Museums assist and advise in the professional growth and development of other museums and cultural centers within Alaska.Benefits of Joining Our Team:
There are many benefits of joining our team! While serving the public in an intimate environment surrounded by some of the most extraordinary cultural objects in Alaska, your knowledge and understanding of Alaska Native cultures will expand and deepen. Contacts with educators statewide, Alaskan artists and researchers, and the questions you'll help children explore, all provide opportunities for meaningful and satisfying work experience. A position with the Sheldon Jackson Museum allows an opportunity to interact with a network of other professionals in the museum field daily.
The Working Environment You Can Expect:
Join a passionate team at the Sheldon Jackson Museum, located in the scenic coastal community of Sitka. Working with a small team, employees at the Sheldon Jackson Museum contribute to meaningful work that honors Indigenous heritage and supports public access to history and culture.
Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
- Teaches Others: elps others learn; identifies training needs; provides constructive
reinforcement; coaches others on how to perform tasks; acts as a mentor.
Position Duties
Competency-Based Minimum Qualifications Instructions
This job class uses competency-based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations instead of specific tasks and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to meet the competency successfully but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.
Any combination of education and/or experience that provides the applicant with competencies in
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations)
Equivalent to those typically gained by:
Any combination of preparatory post-secondary education and/or experience in the operations and/or protection of cultural resources; providing assistance, information, and services to customers, tourists, or the general public that included some clerical tasks; and/or performing security monitoring and response that included a high level of public interaction.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Minimum Qualifications
Special notes regarding the position:
- Knowledge of Alaska Native cultures, Alaskan history, and the geography of Alaska
- This position implements the onsite museum protection strategy, so candidates with work history including experience focused on responsibility for the safety and security of people and/or valuable objects are desired.
- A valid driver's license is required, as the position requires the ability to quickly travel to the museum facility to respond to alarms as needed.
- The employee in this position will work a non-standard 37.5-hour workweek that does include working both Saturday and Sunday during the summer season, and Saturdays in the winter. Some evening hours are required on occasion for special events.
- Incumbent must have the ability to lift or drag a person to safety in the case of an emergency
- The position requires the ability to do off-site business errands efficiently, such as bank deposits and restocking brochures in various locations around town.
- In-house security systems, training within the first week of hire
- CPR, AED, First Aid and preventing disease transmission certification, training within one month of hire
In-house docent/greeter orientation, training on an annual basis
SUPPLEMENTAL QUESTIONS
For your application to be evaluated, you must answer the Supplemental Questions.The State of Alaska uses four proficiency levels to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are Mastery, Fluency, Literacy, and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts.) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that your spam filter will permit emails from the 'govermentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected].
For applicant password assistance, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
Other Qualifications
For specific information about the position, feel free to contact the hiring manager at:
Sheila Hernandez
Museum Protection & Visitor Services Manager
(907) 465-8715
[email protected]
