Guest Services Specialist en The Summit at Snoqualmie

Create Lasting Memories on the Mountain!

The Guest Services Specialist we are seeking is known for their excellent sense of humor, exceptional problem-solving abilities, and dedication to providing top-level customer service.

Come work and play at Seattle’s home mountain, the Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Job duties may include, but are not limited to:

• Maintain a professional appearance, demeanor, and enthusiasm that reflects our brand values.
• Contribute to creating a safe, convenient, and enjoyable outdoor experience for all guests.
• Provide excellent customer support by answering general inquiries about our mountain, resolving product-related issues, and utilizing appropriate tools to enhance guests' visits.
• Efficiently handle guest emails, live chats and phone calls using the Salesforce CRM.
• Resolve guest issues promptly by utilizing provided tools and making informed decisions to find effective solutions, while independently de-escalating situations to ensure a positive experience.

What we are looking for:

• Strong computer, keyboard and mathematical skills
• Must be able to multitask in a fast paced and sometimes stressful environment
• Passion for providing outstanding customer service
• Effective conflict resolution skills
• Ability to provide information about tickets, base areas and up-sell season passes

Click Here for Full Job Description 

Join our team and enjoy The Summit Experience! 

Wage and Benefit Info:

The wage range for this positions is:  from $21.50 to $23.00/hr DOE

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers.  Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.