Sr. User Experience Designer en AppFolio
AppFolio · Santa Barbara, Estados Unidos De América · Remote
- Senior
Description
Responsibilities
- Lead the design of voice AI experiences, from early exploration to polished conversational flows, ensuring interactions feel intuitive and aligned with business needs
- Help define and evolve conversational design guidelines and patterns within the broader design system
- Collaborate with Engineering and Product Management, together with the rest of the UX Team, to ensure a consistent and high-quality user experience across complex workflows being worked on individually by many small, fast-moving, cross-functional teams
- Develop conversation models, personas, and scripts that balance clarity, efficiency, and brand voice
- Participate in executing a comprehensive Design Strategy, and work towards meeting usability benchmarks and KPIs
- Collaborate with Product Management on roadmap and strategy, working as a tireless advocate for the end user and helping to balance those needs with those of the business
- Meet complex design challenges by participating alongside engineering, QA and product in LeanUX-inspired activities such as design studios, provisional personas and storymapping
- Ongoing, close collaboration with team members during the sprint including impromptu discussions and brainstorming activities as well as pairing with engineers on design
- Support designers and teams as needed with wireframes, flow diagrams, rapid prototypes and visual design to help communicate and validate design ideas
- Facilitate user research, in collaboration with the team, to test prototypes and conduct ongoing usability testing specific to conversational interfaces
- Evangelize a cohesive user experience via the consistent use of UI patterns
- Inspire teams beyond good usability to user delight exploring how tone, pacing, and micro-interactions in voice design can strengthen trust and engagement
- Participate in and help drive a comprehensive Design Strategy, setting usability benchmarks and success measures for conversational products.
Knowledge and Skills
- Strong portfolio of UX work with a focus on voice interfaces, conversational AI, or multimodal experiences
- Experience designing natural, human-centered conversations — including turn-taking, error recovery, and edge cases
- Understanding of voice UI usability principles (e.g., brevity, clarity, cognitive load)
- Basic knowledge of speech technologies (NLU/NLP, TTS, ASR) and how they shape the design process
- Understanding of cross-channel experiences (voice, text, web, and mobile) and how to create continuity across them
- Awareness of human-in-the-loop patterns — when to keep a person in the workflow, when to automate, and how to design smooth handoffs.
- Some background or exposure to large language models (LLMs) and emerging multimodal capabilities
- Working knowledge of accessibility standards for voice and multimodal interfaces
- Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), but with a keen sense of when to choose the right tool(s) to communicate the design
- Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative environment
- Demonstrated proficiency in low-fidelity design tools (such as FigJam) and advanced knowledge of design prototyping tools (such as Figma)
- Excellent communication and facilitation skills — able to bring clarity to ambiguous problems and rally stakeholders around the voice experience
- Minimum of 5 years of experience in user experience-focused roles, with at least 2 years in voice/conversational design or a closely related area
Compensation & Benefits
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
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