About Us

Nexus Brands Group is a global leader in tattoo, pet grooming and beauty industries. We proudly support our professionals who are passionate about their craft and committed to excellence.   Our portfolio includes a family of authentic brands that deliver innovative, high-quality products and unmatched service to help professionals share and perform their passion to the highest level possible.

Position Summary

The Systems Administrator I is responsible for managing, maintaining, and securing Nexus Brands Group’s IT infrastructure across servers, cloud platforms, identity management, and collaboration systems. Reporting to the US IT Manager, this role supports the global IT organization by ensuring operational stability, implementing approved changes, and aligning with SDLC change control and COBIT governance frameworks.
 
 The Systems Administrator also collaborates with the Global DBA/Data Engineer and Application Managers to maintain reliable ERP, integration, and ecommerce platforms.

Key Responsibilities

• Infrastructure & Systems Operations
  • Administer on-premises and cloud platforms, including Azure and M365.
  • Manage MS Entra ID  and MS Intune for identity, access, and device management.
  • Oversee endpoint patching, monitoring, and compliance baselines through Intune.
  • Maintain secure email and messaging infrastructure with Proofpoint.
  • Manage networking and security appliances, including Cisco Meraki and Cato Networks.
  • Coordinate with US and EU IT Managers to ensure consistency of standards globally.
• Service & Collaboration Tools
  • Administer Jira Service Management for ITSM workflows (incidents, problems, changes).
  • Maintain and document SOPs and IT knowledge base in Confluence.
  • Support and configure collaboration environments in M365 (Outlook, Teams, SharePoint).
• Change Control & Lifecycle Management
  • Implement CAB-approved infrastructure changes; ensure rollback plans are in place.
  • Document infrastructure changes in Jira/Confluence in alignment with SDLC and ITIL.
• +Security & Compliance
  • Apply controls aligned with NIST, PCI DSS, GDPR, ISO/IEC 27001.
  • Manage access control, monitoring, and logging through Entra and Intune.
  • Escalate incidents via Jira Service Management; ensure alerts from Meraki/Cato/Crowdstrike are tracked.
  • Work with the US IT Manager on disaster recovery and business continuity.
• Collaboration & Support
  • Partner with the Global DBA/Data Engineer to maintain integration/data flows.
  • Collaborate with Application Managers on ERP/ecommerce infrastructure dependencies.
  • Mentor and guide the Level II Support Technician on systems, tools, and troubleshooting.

Qualifications

• Education & Experience
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 4+ years of experience in systems administration or IT infrastructure roles.
  • Hands-on experience with: Jira Service Management, Confluence, Microsoft Intune, Microsoft Entra, M365, Azure, Proofpoint, Cisco Meraki, Cato Networks.
  • Knowledge of ERP/Integration environments (NetSuite, Celigo) is a plus.
• Skills & Competencies
  • Strong knowledge of cloud & endpoint management with Intune/Azure.
  • Familiar with ITIL, SDLC, and change control frameworks.
  • Skilled in network/security administration with Meraki & Cato.
  • Strong troubleshooting, problem-solving, and documentation ability.
  • Able to work cross-functionally in a global team.

Reporting Structure

• Reports to: US IT Manager

• Direct reports: None (mentors Level II Support Technician)

• Works closely with:

• VP Global IT (CAB oversight)
• Global DBA/Data Engineer (data/integration support)
• Enterprise Applications Manager & ERP Manager (ERP system alignment)
• EU IT Manager (global infrastructure standards)

What’s in it for me?

We constantly strive to provide our team members with an optimal workplace. We believe that your work should be rewarding. Below are just a few of the benefits our Company offers our team members:

• Friendly and supportive culture with team member appreciation events
• Open-door policy
• Health and welfare benefits
• Pet discount program
• Supplemental insurance options including long and short-term disability and EAP
• 401k with company match
• Paid time off in addition to paid holidays
• Employee Referral Program
• Continuous training and growth opportunities

Equal Opportunity & Accessibility Statement 

Nexus Brands Group is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, medical condition, marital status, pregnancy (including childbirth, breastfeeding, and related medical conditions), genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are a Fair Chance employer. Qualified applicants with criminal histories will be considered in a manner consistent with applicable local, state, and federal laws.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to enable qualified individuals with disabilities to perform essential job functions. If you require a reasonable accommodation to complete an application, participate in the interview process, or otherwise take part in the hiring process, please contact us directly.