Patient Access Representative en Pinnacle Orthopaedics
Pinnacle Orthopaedics · Marietta, Estados Unidos De América · Onsite
- Professional
- Oficina en Marietta
Description
Regular Job Functions
Management:
Assures that:
-Front office staff are scheduled appropriately
-Areas of improvement and identified and addressed with corrective actions
-Communication with physicians, VP’s and Director’s is timely and effective
-Daily office operations are efficient and effective
-All management reports assigned by Director of Operations
-Employee time off request
Operations:
Assures that:
-Patient pre-visit process is complete and accurate
-Patients are greeted and checked out in a prompt, courteous, and helpful manner
-Patient questions concerning appointments, charges, billing, etc. are resolved in a timely manner
-Patient payments are collected at the time of visit
-Patient co-payments are collected at the time of visit
-Guarantor, insurance eligibility and coverage, and method of payment is established for each patient
-Insurance benefits are obtained and related to patient prior to physician contact
-Patients with outstanding debts are referred to billing/collections prior to physician contact
-Demographics are entered appropriately into the computer
-Records are accurate and fully completed
-Patient appointments are scheduled accurately as outlined in the established protocol
-Follow up visits and procedures are scheduled accurately and in timely
-Incoming phone calls are answered promptly and professionally within the front office
-Calls to physicians are properly screened
-Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily
-All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly
-Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel
-Assist in the implementation process of new ECW products.
-Assist Leads in East Cobb, Hiram, Canton and Woodstock offices
Requirements
2 to 3 years medical front office experience
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