Engagement Partner (EMS) en Mercy Flight Central Inc.

Description

Job Summary

The Engagement Partner role will hold responsibility over Hospital or EMS relationships and activities serving as a crucial link between agencies and hospitals, ensuring seamless communication, collaboration, and promotion of our company's mission and services.

Summary of Essential Job Functions

• Demonstrate a deep understanding of our company's history, mission, program goals, and vision
• Communicate and network with public safety leaders, hospitals, 911 centers, fire departments, EMS agencies, and other relevant stakeholders to ensure accurate and current resource` information dissemination
• Collaborate closely with internal and external teams to coordinate communication between our organization and partners, addressing issues effectively
• Provide guidance and support to internal stakeholders to maximize partnership outcomes
• Play an integral role in promoting company services to public safety leaders, hospitals, and other relevant stakeholders
• Coordinate and participate in planning, scheduling, and execution of public relations events, meetings, open house events, educational events, and outreach activities
• Develop and implement an annual outreach plan encompassing promotional and educational strategies
• Utilize social media platforms to promote company services and activities
• Respond promptly to requests for information or inquiries related to outreach activities
• Document contacts, events, and interactions in designated outreach tracking software
• Plan, initiate, manage, and evaluate customer satisfaction programs to assess outreach effectiveness and participant experiences
• Provide feedback from interactions with contacts to ensure overall customer satisfaction
• Attend local and regional EMS and/or hospital meetings to stay informed and foster professional relationships
• Deliver Air Medical Utilization and Ground School education sessions as required
• Conduct follow-up with customer contacts and track progress in service utilization appropriately
• Facilitate educational presentations with assistance from designated Outreach Specialists
• Manage scheduling and execution of public and hospital-related events, meetings, open house information sessions, etc.
• Act as a liaison to address issues presented by hospitals and public safety leaders, cultivating new relationships while maintaining existing customer connections
• Meet regularly with the outreach team to provide status reports, coordinate efforts, and align on strategic initiatives
• Prepare quarterly progress reports for meetings with Director of Air Medical Operations
• Participate actively in team and company meetings to contribute insights and support company-wide goals

Requirements

Skills and Qualifications

• Preferred: Bachelor’s degree in healthcare administration, public relations, or related field
• Strongly preferred: Experience in EMS or hospital settings with strong knowledge of operations, patient care processes, EMS protocols, and air medical utilization.Proven ability to build and maintain professional relationships with diverse stakeholders
• Excellent communication skills, both verbal and written
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Proficiency in using outreach tracking software and social media platforms
• Ability to analyze data and utilize findings to improve outreach strategies
• Willingness to travel locally and regionally as needed

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Must be able to sit for extended periods of time
• Must be able to lift 20 pounds unaided