- Senior
- Oficina en Lehi
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
We're looking for a Community Manager to build a world-class customer community as we relaunch and expand our Community program. The right candidate brings a passion for connecting people through conversation, events, and digital transformation. This individual will need to be self-motivated, highly organized, and have what it takes to challenge the status quo. With this career opportunity, you will leverage your skills and experiences in community engagement and management, and connect those experiences to knowledge and learning. This individual contributor role will report to the Performance, Education, and Knowledge (PEAK) team as part of the global Customer Experience organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK. Some key responsibilities include:
- Develop, own, and execute the end-to-end community strategy, aligning it with company objectives and customer needs.
- Define and track key performance indicators (KPIs) to measure community health, engagement, and business impact.
- Identify, cultivate, and manage relationships with community influencers and advocates to amplify reach and expertise, and builds trust, loyalty, thought leadership, and product demand.
- Serve as a public face of the company in the online community and other channels, and can articulate and evangelize the purpose and value of the community to internal and external stakeholders.
- Create and curate compelling content (articles, videos, discussions) that educates, informs, and inspires community members.
- Stays at the forefront of industry trends by participating in Community Management conferences, workshops, events, and training.
- Develop, support, and drive community management strategies including change management, training, communication, and best practices to support business objectives.
- Provide end-user support to customers, partners, and fellow employees to ensure optimal community experience and through timely responses.
- Manages the community vendor relationships and technical roadmap.
- Organizes and promotes virtual and in-person events, such as user groups and workshops, to foster stronger connections and loyalty.
- Cultivates strong cross-functional relationships to drive brand alignment and awareness, content, and product demand and adoption.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- Minimum 8 years working in community related position and team
- BS degree or equivalent practical experience
- Experience driving community-based strategies and initiatives
- Demonstrated experience driving growth and impact of Community
- Ability to identify and track Key Performance Indicators (KPI’s) across Community solutions
- Expert at translating highly technical content into engaging and effective content
- Hands on social media and brand experience is a plus
- Experience with ServiceNow community a strong plus
- Superb writing, editing, proofreading, and communication skills
- Ability to support multiple projects in a fast-paced environment
- Experience with Jira, Smartsheet, Slack a plus
- Expert in influence and negotiation, with a deep understanding of effective change management
- Experience evaluating, gathering, and writing requirements for community technologies
- Previous experience working in a technical support and/or customer support organization is a strong plus
- Ability to work independently, but also able to collaborate with others with a positive attitude
- Experience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills
- Entrepreneurial attitude and desire to try new methods, tools, and processes to improve knowledge sharing experiences
- Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
- Significant experience working where customer satisfaction is paramount in a service delivery care environment
We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, Lehi or Raleigh office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
