SPA Receptionist - Part-time including Saturdays en ACAC - ATLANTIC COAST ATHLETIC CLUBS

Description

FLSA Classification: Nonexempt

Reports to: Spa Manager

Job Description

Summary/objective

Responsible for making appointments, welcoming clients into the Spa, and managing payment transactions

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet and check-in all members and guests in friendly and courteous manner
• Manage scheduling of appointments in person and by phone
• Answer incoming calls in a clear, friendly, and expedient manner; answer calls within 3 rings
• Maintain an orderly and highly functional work area; minimize clutter at the Spa desk.
• Maintain an inventory of supplies
• Process POS transactions accurately and in an efficient manner
• Know and adhere to opening and closing procedures
• Be knowledgeable of Spa services, products and offerings and be able to communicate information to clients

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service in experience highly desired
• Prior experience working as a Spa Receptionist preferred
• Prior experience handling payments and cash registers
• Must be exceptionally customer service oriented
• Ability to prioritize and manage multiple tasks in a calm and efficient manner
• Ability to communicate effectively verbally and in writing
• Customer service oriented positive team player
• Must be at least 18 years old
• Saturday availability required

Company Expectations

• Company Expectations
• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member-designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and clean
• Assist with Service Days
• Assist with acac programs, special events, or activities outside your department
• Promptly return messages
• Exhibit a positive attitude at all times
• Deliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all times
• Attend all required meetings and training sessions, including webinars

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.