Director of Digital Services en Vertiv Group Corporation

POSITION SUMMARY

The Director of Digital Services will lead the strategic planning, development, and execution of digital service offerings across the Americas. This role is responsible for driving innovation, enhancing customer experience, and aligning digital initiatives with business objectives. The position will oversee digital platforms, service delivery models, and cross-functional collaboration to ensure operational excellence and growth.

RESPONSIBILITIES 

• Develop and execute a comprehensive digital services strategy that supports business goals and customer needs.
• Lead cross-functional teams including technical support and service delivery managers.
• Oversee the design, deployment, and optimization of digital platforms and tools, including monitoring systems and predictive maintenance solutions.
• Collaborate with product, sales, and operations teams to bundle digital services with core service contract offerings.
• Establish KPIs and dashboards to track digital service performance, customer satisfaction, and ROI.
• Manage vendor relationships and ensure compliance with data protection and cybersecurity standards.
• Support naming architecture and branding efforts for new digital services, ensuring global consistency and clarity.

QUALIFICATIONS

Minimum Job Qualifications: 

• 10+ years of experience in digital services, technology, or operations.
• 5+ years in a leadership role managing digital transformation or service delivery teams.
• Proven track record of implementing scalable digital solutions and driving measurable business impact.

Preferred:

• Experience with AI, IoT, and data analytics platforms.
• Familiarity with agile methodologies and enterprise service architectures.

EDUCATION AND CERTIFICATIONS

Required:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or Business related fields.

Preferred: 

• Master’s degree in Business, Technology, or related discipline.

PHYSICAL REQUIREMENTS

• Occasional travel across the Americas region. Ability to participate in field service reviews and technology demonstrations.

TRAVEL TIME REQUIRED 

• Occasional travel across the Americas region.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.