House Attendant en Moody National Management LP

At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.

The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for House Attendants to join our team. 

All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).

Summary:

The House Attendant contributes toward high levels of guest satisfaction by achieving or exceeding the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of all public areas and hallways and by providing professional, courteous, and prompt responses to guest inquiries and concerns.

Essential Functions:

•  Clean all public areas in accordance with established procedures, including lobbies, hallways, elevators, service areas, stairwells, public restrooms, etc.; dust and polish furniture, fixtures, and window frames; vacuum carpeting, upholstery and drapery; clean and shine all glass and metal surfaces; clean offices as assigned.

•  Patrol hallways and remove newspapers and service trays, remove trash and/or soiled linens. May strip guest rooms.

•  Empty ash urns and pick up trash outside.

•  Stock public restrooms with supplies and maintain assigned housekeeping cart with all necessary supplies.

•  Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions; assist guests with luggage.

•  Deliver, put away, or retrieve supply orders, cribs, roll-aways, and other room items.

•  Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to the Executive Housekeeper or Shift Supervisor.

•  Assist Room Attendants as needed, especially with moving heaving items.

•  Other duties as assigned by management.

Skills:

•  Excellent time management skills and ability to multi-task and prioritize work.

•  Strong customer service skills with a friendly and approachable demeanor.

•  Ability to work independently as well as in a team environment.

Competencies:

·  Action Oriented - Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

·  Dependability - The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.

·  Guest Relations - Communicates with guests in a professional and courteous manner. Puts their needs and wants first.

·  Productivity - Manages workload, works efficiently, meets goals and objectives.

·  Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.

Education and Experience:

•  High School education or equivalent work experience

·  All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Physical Demands & Work Environment:

·  Thisjoboperates primarily indoors inahotelenvironment with occasional work outdoors.

·  This role routinely uses standard housekeeping equipment.

·  Exposure to and frequent use of commercial and household chemicals and cleaning solutions.

·  Physical stamina to stand, walk, bend and lift for extended periods of time.

·  Ability to occasionally lift products and supplies, up to 25 pounds.