Falls Creek Front Desk/Reservations Clerk en Oklahoma Baptists

Position Summary

Falls Creek Conference Centers is looking for a front desk clerk to ensure our guests have an excellent experience while staying with us. From greeting them when they first arrive to assisting with various bookings and reservations, you’ll play a crucial role in making sure their stay is a success.

Excellent customer service skills and a desire to help our guests are a must. 

Desk Clerk Responsibilities

• Greet guests as they arrive at the hotel
• Check guests in, providing directions to the elevators, their rooms, and other amenities
• Provide assistance to guests as needed, making recommendations or giving guidance
• Assist guests in booking reservations 
• Answer phone and web inquiries
• Perform administrative duties including processing payments 

Front Desk Requirements

• High school diploma required, BA in hospitality or related field preferred
• Superb customer service and communication skills
• A professional appearance
• Strong problem-solving skills 
• Team-player mindset
• Proficiency in MS Office and MS Excel, and other applicable data entry programs.
• Ability to utilize office equipment 
• Strong communication, organizational, and interpersonal skills.
• Strong problem-solving skills. 

Expectations

• Maintain a vital daily walk with God.
  
• Maintain a positive servant attitude and keep the working atmosphere positive and productive.
• Be a growing person in your personal and professional life.
• Active Member of a cooperating Oklahoma Baptists and Southern Baptist local church.
• Adhere to the Code of Conduct for Oklahoma Baptists.

Work Hours

• Non-Event Work Hours 8:00 AM - 4:30 PM Monday - Friday.
• Event Hours Varies per Event. Typically Friday - Saturday.
• Orientation Week - 8:30 AM - 10:00 PM May 19th - 23rd
• Summer Camp Hours - 8:00 AM - 5:30 PM, 7:30 PM - 10:30 PM during session days.
• Flex Hour Accumulation - Mon-Fri.5 hours per 1 hour worked OT. Sat-Sun 1 hour per 1 hour.