Customer Service Representative en ARCO Home Services

Location: Bedford Heights, Cleveland, OH

Schedule: 11:00 AM – 8:00 PM (In-person role)

At Apex Service Partners, we’ve been delivering top-quality home services for decades. Our commitment to customer satisfaction, teamwork, and personal growth drives everything we do. As a Customer Service Representative, you’ll be the friendly voice that guides our customers from first contact to job completion—making a real impact every day.

What You’ll Do:

• Answer incoming calls with professionalism and warmth

• Schedule service appointments and dispatch technicians

• Resolve customer inquiries and ensure satisfaction

• Maintain accurate records in our system

• Collaborate with team members to ensure smooth operations

• Follow up with customers to build lasting relationships

What You'll Bring to the team:

• 3+ years' of customer service experience

• Experience with high-volume in-bound and out-bound calls

• Strong communication and problem-solving skills

• Ability to multitask in a fast-paced environment

• Positive, customer-first attitude and team mindset

• Basic computer skills (training provided)

What We Offer:

• Competitive Hourly Pay

• Comprehensive Benefits: Medical, dental, and vision insurance

• 401(k) with Company Match: Invest in your future

• Paid Time Off & Holidays: Enjoy work-life balance

• Flexible Shifts: We support your schedule

• Career Growth: Ongoing training and advancement opportunities

• Team Culture: Energetic, supportive, and fun environment

If you’re looking for stability, growth, and a great team, apply today and become part of the Apex Service Partners family!