DSS Engineer (Hybrid Role in Albuquerque, NM) en Accenture
Accenture · Albuquerque, Estados Unidos De América · Hybrid
- Professional
- Oficina en Albuquerque
What's In It For You:
- Collaborate with a diverse network of people
- Actively deliver innovative solutions for Accenture's clients
- Apply your skills and experience to help drive business transformation
- Work locally or remotely, significantly reducing or eliminating the demands to travel
- Day to day varies from phone/email, project-based work
- Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
- Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
- Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
- Support new hire deployments, as well as RTO projects and office moves
- Network connectivity troubleshooting & control room support
- Maintaining hardware inventory in designated site pantry & inventory management tools
- Shipping and receiving assets
- Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution
- 3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
- Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
- Prior experience troubleshooting utilizing remote support tools
- Prior ServiceNow ticketing system experience
- Ability to troubleshoot first call resolutions while being able to multitask hardware related issues
- Prior experience in imaging workstations (desktops/laptops)
- VPN and VDI support experience required
- Support End-User projects supporting IT & business operations
- Effectively work with cross-functional teams to deliver on IT & business objectives
- Support Installs, Moves, Adds, & Changes
- Call center support experience, preferred
- Prior inventory management of corporate assets required
- Prior enterprise printer support required
- Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
- Ability to lift 25 lbs.
Keywords:
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting Accommodation for this specific opportunity
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are going to be placed on an Accenture project and require accommodation to perform the essential functions of the opportunity, you will be asked to participate in our reasonable accommodation process as it relates to the initial interview process and for ongoing support, you will need to consult your supplier as their reasonable accommodation process if an offer is extended. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Applicants for placement consideration in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
