[2025] LOA-BNL FC (Fulfilment Center) Coordinator L’Oréal Physical Distribution Benelux en L'Oréal

FC (Fulfilment Center) CoordinatorL’Oréal Physical Distribution Benelux About L’Oréal L'Oréal is a global leader in the beauty industry, with a rich heritage spanning over a century. Known for its extensive portfolio of iconic brands across various categories like skincare, haircare, makeup, and fragrances, L'Oréal is committed to offering diverse beauty products that cater to a wide range of consumer needs worldwide. The company is driven by innovation, scientific research, and a dedication to beauty that moves the world, continuously pushing boundaries to create high-quality and effective solutions for consumers globally.  Who am I?  As an FC Coordinator, this role is responsible for ensuring that our clients are delivered in compliance with service level agreements validated by the Business and conform to the Group's norms. It involves optimizing Cost to Serve (cost, timing, quality) and managing all logistic activities linked to the FC. Furthermore, the role proactively identifies and drives continuous improvement initiatives within logistics operations, fostering a culture of operational excellence. A key aspect is to continuously seek opportunities to enhance the end-to-end customer logistics experience, ensuring service levels meet or exceed expectations. Ultimately, this role is pivotal in ensuring the 3PL's strict adherence to agreed Service Level Agreements (SLAs), thereby contributing to operational excellence and customer satisfaction.  My responsibilities:  Daily contact with 3PL FC to assess capacity and needs.Daily contact with Business Divisions.Arbitration (in agreement with business) when needed.Ensuring and monitoring the strict compliance of 3PL operations with all defined Service Level Agreements (SLAs), including regular performance reviews and corrective action implementation.Defining new rules (changes in customer needs, new L'Oréal requirements) together with Customer Care, Divisions and 3PL.Optimizing performance (stock management, efficiency, flows) and follow-up/analysis of KPIs.Guaranteeing stock accuracy.Leading and facilitating regular operational meetings (e.g., weekly ops meetings, MBRs - Monthly Business Reviews) with 3PL and internal stakeholders to review performance, address challenges, and align on strategic initiatives.Developing and implementing action plans for identified gaps and opportunities for improvement.Proactively identifying, assessing, and mitigating operational risks and developing contingency plans to address disruptions beyond typical peak periods.Driving discussions and collaborating with 3PL to find innovative and effective solutions for operational challenges and process optimization.Ensuring data accuracy and visibility across logistics operations, leveraging systems and reports for informed decision-making. My deliverables Activity reportingCost to Serve contributionSLA follow-up and action plan in case of issues.Regular 3PL performance reports focusing on SLA adherence and root cause analysis for deviations.Project charters, timelines, and post-implementation reviews for continuous improvement initiatives.Meeting minutes and action item logs from governance meetings.Root cause analysis and corrective/preventive actions for operational deviations.Your profile We are looking for a results-driven and proactive individual with a strong commitment to operational excellence and customer satisfaction. You should possess excellent analytical, problem-solving, and communication skills, with a proven ability to manage multiple stakeholders and drive continuous improvement initiatives in a fast-paced logistics environment. A deep understanding of supply chain management principles and experience with 3PL operations are essential. Our ideal candidate has: A master’s degree in supply chain management, Logistics, Business Administration, or a related field;3 to 5 years of relevant work experience in logistics and supply chain operations, preferably with significant exposure to 3PL management;Fluency in English and French (both written and verbal) is required, and proficiency in other relevant languages is a strong plus;Proven ability to manage multiple priorities and work effectively in a dynamic, fast-paced environment;Strong organizational skills and meticulous attention to detail;A resilient and positive attitude, with excellent interpersonal skills for effective collaboration with internal and external partners. And demonstrated knowledge of:Physical flowsCustomer Specifics (type of delivery, frequency, leadtime)Tools (SAP, interfaces with 3PL WMS)General business acumen (peaks, pre-sales, launches)Continuous Improvement methodologies (e.g., Lean, Six Sigma principles) and project management frameworks.Advanced analytics for performance monitoring and problem-solving. Competencies required for the role: AnalyticalCustomer-orientedAutonomousFlexible & agileTeam playerEffective communicatorResults-driven Ability to thrive under pressure and manage multiple priorities in a fast-paced environment.Project Management Skills   What do we offer? When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers. And furthermore, you will find with us:An inspiring work environment with ambitious colleagues.A healthy career perspective with good development and career opportunities.Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;Discount on L'Oréal productsNice extras such as various sporting company activities. Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.  DiversityL’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc. “A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant“(Jean-Paul Agon, Chairman of L’Oréal)  How to applyAre you ready for this challenge and do you meet the conditions?Then apply quickly! Do you want to know what it's like to work for L'Oréal Benelux?Check out our LinkedIn page: Solicitar ahora