Casual Client Service Assistant (Student Administration) en University of Queensland

• Academic Services Division

• Multiple casual opportunities with a salary of $42.86 per hour (including casual loading) plus superannuation guarantee. 

• Only open to UQ students (enrolled for 2026 and have completed at least 1 semester at UQ).

• Applications close 16 September 2025 at 11.00pm AEST (Reference - R-42088)

About This Opportunity 

This role is within our Student Services team, where you will be the face of UQ, providing essential administrative advice to students, prospective students, and other clients. You will be a go-to person for inquiries, helping to guide and support students throughout their academic journey.

Key responsibilities will include:

• Student Administration: Provide expert advice across various administrative areas, including admissions, enrolment, fees, examinations, academic progression, and graduation.

• Customer Service: Act as a primary point of contact for students and clients, enhancing your communication and problem-solving skills by addressing inquiries across multiple channels.

• Professional Development: Build valuable real-world experience and develop your professional identity, networks, and graduate capabilities while contributing to a positive and supportive university environment.

Availability and Key Dates:

• Work Hours: You must be available for shifts during our business hours, Monday to Friday, from 8:30 AM to 5:00 PM, and be able to commit to 8–14 hours per week.

• Interviews: If shortlisted, you must be available for an interview between Monday, 29 September and Thursday, 2 October 2025.

• Orientation: Successful candidates will attend a rolling orientation session between 27 October and 7 December 2025.

About You  

Essential

• You must be a currently enrolled UQ student who has completed at least one semester of study.

• You should have excellent communication and interpersonal skills, with the ability to relate to a diverse range of students and stakeholders at various levels.

• Proven ability to work flexibly, manage pressure, and meet deadlines in a dynamic environment.

Desirable

• Having at least one year remaining in your study program (with an expected completion date from Semester 2, 2026 onwards) will be highly regarded.

You must maintain necessary work rights in Australia for the duration of this appointment. Employer sponsored work rights are not available.

Want to Apply? 

All applicants must upload the following documents in order for your application to be considered:

• Cover letter addressing the ‘About You’ section above - Please include your program of study and expected graduation date. (maximum 1 page).

• Resume 

For more information about this opportunity, please contact Lizzie at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. 

We know one of our strengths as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments. 

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.