- Senior
- Oficina en Sydney
Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
🎥 Step inside life at Tyro here.
About the role
The Data & AI Platform Manager is a trailblazing leadership role responsible for designing, building, and scaling the backbone of Tyro’s AI and data-driven future. This role blends strategic platform vision, technical excellence, and people leadership to deliver secure, scalable, and innovative capabilities that empower Tyro to harness data and AI responsibly.
At the heart of Tyro’s product strategy, the role will unlock the potential of enterprise data and AI - from traditional machine learning powering financial features to next-generation agentic experiences driven by LLMs and the Model Context Protocol (MCP). The Manager will architect and operationalise a resilient platform that supports rapid AI experimentation and productionisation, while embedding governance, compliance, and responsible AI practices from the start.
They will balance immediate delivery needs with long-term evolution, ensuring Tyro’s data is always accessible, trustworthy, and production-ready for advanced AI applications.
This is a rare greenfield opportunity to define standards, shape architecture, and lead a high-performing platform team. The work will ensure Tyro’s AI platform is scalable, observable, secure, and cost-efficient, powering innovation across the business and positioning Tyro as a leader in applied AI for financial services.
By driving collaboration across Technology, Product, and Delivery, the Data & AI Manager will ensure Tyro maximises the value of data and AI, embedding responsible AI practices, resilience, and compliance from day one. This is a defining opportunity to establish Tyro’s Data & AI foundation and power the next wave of AI-driven innovation and growth.
What you'll do
Define, launch, and scale Tyro’s Data & AI Platform, ensuring it is the trusted foundation for innovation.
Develop and own the vision, strategy, and roadmap for the platform, prioritising agentic AI and MCP integration.
Champion modern engineering practices: Infrastructure as Code (IaC), MLOps, AIOps, and FinOps.
Drive exploration of LLMs, MCP, and agentic architectures to enable merchant-facing AI experiences.
Cultivate a culture of experimentation and creativity, while balancing immediate delivery needs with sustainable growth.
Provide coaching, career development, and foster a culture of technical excellence and collaboration.
Ensure the platform enables Tyro’s growth, compliance, and product differentiation.
Embed responsible AI practices, including governance, ethical use, and regulatory compliance (APRA, PCI-DSS).
Manage cloud and AI resource costs using FinOps best practices.
Partner with Product, Engineering, Risk, Compliance, and Legal to ensure alignment and safe AI adoption.
Oversee design and delivery of data pipelines, ML/LLM experimentation environments, and AI APIs.
Champion observability and monitoring (Prometheus, Grafana, Datadog) to ensure resilience and performance.
What you'll bring
6–8+ years’ experience in platform or product management, ideally in AI/ML, cloud infrastructure, or agentic systems.
Proven leadership in data engineering, platform engineering, or applied AI teams.
Deep understanding of AI/ML lifecycle, with expertise in agentic systems, LLMs, and MCP.
Strong knowledge of cloud platforms (AWS, GCP, Azure), modern data tooling (Snowflake, Databricks), and IaC (Terraform).
Practical experience in MLOps, FinOps, and observability stacks (Prometheus, Grafana, Datadog).
Strong communication and influencing skills, with ability to engage executive and board-level stakeholders.
Experience embedding responsible AI, regulatory compliance, and data security in production systems.
Passion for team building, mentoring, and driving innovation.
Master’s degree or MBA.
Experience in fintech, banking, or payments.
Track record of taking new platform products from concept to successful launch (0 to 1 experience).
Prior leadership of engineering or product teams focussed on AI/ML.
Performance Indicators
Platform Roadmap Execution - Delivery of Data & AI services against agreed milestones.
Team Capability Growth - Development of a high-performing Data & AI Platform team.
Adoption of AI & Data Services - Evidence of uptake across product squads.
Operational Resilience - Data & AI services meet reliability, security, and compliance standards.
Innovation Delivery - Successful proof-of-concepts and adoption of emerging AI/LLM technologies.
Stakeholder Satisfaction - Positive feedback from internal consumers of data & AI services.
Contribution to Tyro Engineering Best Practices - Direct impact on engineering excellence and architectural alignment.
What’s in it for you?
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You’ll also receive:
A mix of in-office and remote working
Learning and career development opportunities
16 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
#LI-Hybrid
