team lead - collections en Cred

what is CRED?CRED is an exclusive community for India’s most trustworthy and creditworthy individuals, where the members are rewarded for good financial behavior.CRED was born out of a need to bring back the focus on a long-lost virtue, one of trust, the idea being to create a community centered around this virtue. a community that constantly strives to become more virtuous in this regard till they finally scale their behavior to create a utopia where being trustworthy is the norm and not the exception.to build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.here’s a thought experiment: what do you get when you put a group of incredibly passionate and driven people and entrust them with the complete freedom to chase down their goals in a completely uninhibited manner? answer: you get something close to what we have at CRED; CRED just has it better. here’s what will be in store for you at CRED once you join the team.

what you will do:

strategy planning & execution:

develop and implement new & effective collection strategies for early stage delinquent users while keeping in mind the quality and CSAT impacts

work with risk and front-end collection team for implementation of  better calling campaigns duly aligned with the organization goals and compliance benchmarks

own and create dial out strategies, floor mobility strategies and prioritization frameworks based on portfolio segments

manage cost of collections in a tight budget to ensure the P&L becomes profitable

examine strategic performance, spot emerging business & product opportunities, identify business threats/blockers, look for novel strategic solutions, and develop creative action plans

be aware of what is happening on competition space and collection ecosystem and keep adding new ideas to improve collection efficiency

team management:

ensure to have a highly customer centric collection team who regularly achieve their collection targets and KPIs

develop and execute operations plan for the tele-calling sites

take initiatives to innovate tele-calling structures with an intent to create a sharply focused state of the art framework

provide and facilitate relevant development models for team members which would be essential to deliver as per expectation

frequent performance reviews and monitoring of team members

has managed big teams -50-60 size; 100 would be preferred.

process management & reporting:

end to end process management encompassing all aspects of compliance, quality & training.

generate, analyze & share regular reports on team performance, collection intensity and outcomes including but not restricted to market trend analysis and reports

present derived insights and recommendations for ongoing improvement

you should apply if you have:

possess minimum 3-4  years of tele-calling collection experience in financial services

possess at least  1 year of experience in fintech collection space

hold the required knowledge and flare to work with new technology solutions and ability to get deep into problem solving of critical concern

possess exceptional analytical, problem solving and research skills and resource knowledge

have the ability to manage large teams with approach to coaching and training your team members

have a clear eye to see the bigger picture in mind and have the decisiveness to affect the long-term viability of the product

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