- Senior
- Oficina en Winnipeg
Description:
This is a unique opportunity to build and lead a new team focusing on driving Operational Excellence in our Global courier operations and support teams. The chosen candidate will work closely with the central management team to identify areas of improvement within complex, end-to-end business processes; with a strong focus on process re-engineering and optimization across various functional domains. You will be responsible for establishing and championing a culture of operational excellence and continuous improvements. You are a self starter and able to independently drive multiple work streams and have the ability to influence key stakeholders and motivate and engage people at different levels. You are passionate about lean principles and naturally take a data-driven approach to identify root causes, measure process performance, and deliver tangible impact.
What’s On Your Plate:
Improve the experience of our couriers, customers and restaurant partners across our global markets and drive tangible business impact by optimizing underlying complex operational processes.
Conduct in-depth process mapping, analysis, and bottleneck identification across various operational workflows.
Identify, quantify and articulate areas of opportunity, especially within multi-stakeholder and highly interconnected processes. Adopt a test and learn culture for new initiatives to quickly establish feasibility for scaling across markets.
Establish a culture of continuous improvement and ensure the manager and team lead community are familiar with and utilises lean principles and ways of working to streamline processes, reduce waste, and improve quality outcomes.
Apply a system-thinking approach to diagnose process inefficiencies and design holistic, sustainable solutions.
Drive a globalised and aligned approach while adapting for local needs
Work closely with key stakeholders including our markets and other global functions to ensure compliance and local regulations are adhered to
Prepare and implement process changes and monitor operational impact and quality
Collaborate with Product and Tech to drive operational optimisation through automation, self-serve and simplified processes
Establish measures of success and track and report impact
Take ownership of key improvement initiatives from ideation through to delivery
Clearly present and communicate plans and proposal to key stakeholders including senior management
Can you deliver? Here are the skills and experience we need from you:
Proven track record of delivering tangible operational improvements and sustainable process optimization in complex business environments.
Extensive experience in applying lean, Six Sigma, and other operational excellence methodologies (e.g., Value Stream Mapping, Root Cause Analysis, FMEA) to re-engineer and optimize complex business processes.
Demonstrated ability to drive organizational change and foster adoption of new processes through effective change management strategies.
Solid and creative problem solving skills with a self-starter attitude, and willingness to get stuck into new challenges and opportunities
Solid analytical thinking, advanced data analysis skills (e.g., process mining, statistical process control), and a data-driven approach to identify process trends, variances, and improvement opportunities.
Exceptional stakeholder management skills, able to deliver complex work through other colleagues and functions
Strong communication skills to effectively communicate plans and impact to key stakeholders
Strong team player - able to gain trust, respect and confidence quickly and effectively
Independent thinker, proactive problem solver, able to see the big picture, and think “one step ahead”
Ability to thrive in a highly ambiguous environment
Why work at Skip?
Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.
That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.
SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected. In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.
Note:
All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.
This role requires a minimum of three (3) days per week in the office.
