- Junior
- Oficina en Liverpool
Our Corporate Risk - Pre Litigation Casualty team are looking for a File Handling Assistant to join their team. This is a hybrid role where you would be required to attend our office, 1 day per week - Tuesday. The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit casualty claims handling teams.
Key Accountabilities
- To pro-actively assist the pre-lit teams with a variety of tasks including:
- Monitoring MOJ Portal
- Monitoring inboxes
- Maintaining, reviewing and actioning spreadsheets
- Completing new claim actions
- Actioning CRU post and ownership of CRU tasks
- Completing chaser tasks on files to support the claims handlers via telephone and email
- Raising low value payments
- Assisting with training as and when required
- Onboarding run-off work on various projects
- Undertaking appropriate additional tasks provided by the Team Leader/DBUD
- Maintain accurate data on relevant case management system
- Comply with set client SLA’s
- Ensure quality service standards and productivity levels are maintained to a high standard
Experience, Skills and Qualifications
- 12 months relevant admin / claims support experience
- Excellent attention to detail
- Strong organisational skills
- Good communication & telephone skills
- Able to use Excel
- Excellent client care and customer service skills
- Ability to manage volume workload via task management
- Ability to work as a team and independently
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
