Assistant Front Office Manager en Lodging Dynamics

The Assistant Front Office Manager is responsible for assisting with the overall operation of the front office including front desk, night audit, bell, and security. This associate ensures that friendly, efficient, and quality service is provided to all guests and manages and develops a customer service-oriented team.

What you will be doing:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members. Address all guest concerns and ensure follow up is complete.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking.
• Review daily room availability and relay all pertinent information to front desk agents, reservations, telephone operators, department managers and other supervisors.
• Resolves guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Assists and/or develops the scheduling with the General Manager or Front Office Manager. Coordinate breaks for staff to ensure there is coverage at the desk at all times and work is completed efficiently according to schedule.
• Coordinate activities with other departments in order to facilitate increased levels of communication and guest satisfaction.
• Monitor all guest incident logs and direct information to department heads as necessary.
• Close out guest accounts at the time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Maintain any rewards programs and guest service satisfaction initiatives and that the standards of each are adhered to.
• Monitoring trends in reservations, customer concerns, etc.
• Assisting the Front Office Manager with selection, training, coaching, and development of the front office employees, as well as the planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Administer and participate in brand/property guest service required training and conduct quality assurance audits to ensure procedures are followed.
• Prepare and monitor all department schedules, and approve overtime as needed.
• Assist in overseeing the activities and the service levels of night audit, and all front desk staff.
• Must be able to participate in the hotel's MOD program.

Requirements:

• High school or equivalent education required.
• Minimum of two years of previous experience in hospitality guest services and previous experience in a supervisory role is preferred.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Ability to supervise large staff and accomplish goals on a timely basis.
• Ability to conduct meetings, rooms meetings, and maintain communication lines between line staff and Leadership Team

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• People-first culture
• Travel discounts at hotel partners and franchises
• Paid time off: Up to 88 hrs per year for the 1st year through completion of the 4th year of employment, up to 128 hrs per year for the 5th year through completion of the 9th year of employment, and up to 168 hrs per year for the 10th year of employment and thereafter
• Paid sick leave: for every 30 hrs worked, you will receive one hour of sick pay. Unused hours, up to 72 hrs, will carryover into the following year
• 401(k) matching
• 7 paid holidays per calendar year
• Participation in our Wellness program
• Compensation Range : $79,000-$80,000 per year

How to apply:

Join us! Submit your application online!

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.