Front End Operations Supervisor en CAVICCHIO GREENHOUSES INC
CAVICCHIO GREENHOUSES INC · Sudbury, Estados Unidos De América · Onsite
- Professional
- Oficina en Sudbury
Job Details
Description
JOB SUMMARY
This role, located in our large, very busy Wholesale Garden Center (PUA) is on the front lines of our customer service department. You will oversee the customer service aspect of our cash and carry area by supervising 10-15 product scanners. You must be an excellent multitasker. Your day will include guiding employees, modeling excellent customer service, being an information source to both employees and customers and liaising with all other departments in the PUA. The perfect candidate will thrive in an outdoor, fast-paced, customer facing environment.
ESSENTIAL FUNCTIONS
- Schedule, train and oversee the daily operations of the scanning team.
- Monitor scanner performance, handle customer complaints calmly and efficiently.
- Address any issues related to product scanning for customer sale.
- Enforce company policies regarding customer checkout procedures, and returns.
- Mentor and coach scanners to ensure excellent customer service.
- Assess daily customer traffic and assign scanners to areas as appropriate.
- Direct customer questions to appropriate departments.
- Continuously evaluate employee performance and offer constructive feedback.
OTHER DUTIES
- Execute the duties of the position in alignment with the Company Mission and Conduct Policies.
- Use technology as required by the position.
- Complete required annual trainings as assigned.
- Perform other duties as assigned.
EDUCATION & EXPERIENCE
- High School diploma, GED, or equivalent required.
- 2+ years in a customer service role.
KNOWLEDGE, SKILLS & ABILITIES
- Model excellent customer service skills in a busy environment.
- Demonstrate strong and effective communication skills with team members and other groups in the department.
- Able to calmly resolve employee issues and disputes.
- Ability to train and mentor team members regarding process or assignment.
- Competently offer constructive feedback to team.
- Familiarity with handheld scanners, and Microsoft office products.
PHSYICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to stand; walk; bend; use hands to handle or feel; reach with hands and arms; talk or hear; and smell.
- Occasionally required to sit.
- Regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 40 pounds unassisted.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work is performed outside in all types of weather.
EOE Statement
Cavicchio Greenhouses, Inc. is an equal opportunity employer with respect to race, color, creed, ancestry, national origin, religion, sex, gender and gender expression/identity, marital status, sexual orientation, age, disability, genetic information, veteran status, and any other characteristic protected by law. Cavicchio Greenhouses, Inc. will make reasonable accommodations for qualified individuals with known disabilities unless doing would result in an undue hardship.
Please note this job description is intended to outline the general nature of the job duties and the essential functions of the position. It is not designed to contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this position. Other duties may be assigned at the discretion of the supervisor or manager. Cavicchio reserves the right to change the job description or assign additional responsibilities as needed.
Qualifications
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