Service Desk en Techtrueup

Siri InfoSolutions, Inc. is a private equity consortium firm providing IT staffing services to Fortune 500 clients across the US. We believe that it’s an exceptional company - a company of people proud of the work they do and the solutions they provide. By understanding what drives our specialty industries, becoming involved in our communities on a professional and personal basis, following a disciplined process of identifying quality candidates, partnering with employers to understand their core business and their employment requirements, and delivering exceptional service, we achieve great results for all concerned. Professional Services: - Contract Staffing - Direct placements - Bench Sales - Application Development - Enterprise Resource Planning - Data Warehousing - Customer Relationship Management Siriinfo provides services to a wide spectrum of customers across verticals such as Banking, Financial Services, Healthcare, Human Resources, Telecom, Insurance, Hospitality, Retail & Distribution and Manufacturing. Serving multinational customers. Siri InfoSolutions reinforces its belief that the quality of our services can only be measured by the skills, performance and dedication of our employees. We will place only the very best candidates for our clients - candidates who are not only willing, but who possess the necessary skills to do the job effectively.

Website

https://www.siriinfo.com/

Role: Service Desk

Location: Woonsocket, RI

Long-term Contract

Shift Timings:

• Tuesday through Saturday: 4 PM to 12:30 AM EST - Sunday & Monday: Rest days
• Saturday through Wednesday: 12 PM to 8:30 PM EST - Thursday & Friday: Rest days

Responsibilities:

• Respond to tech inquiries via email, online chats, phone, or in person
• Inform customers about IT products and services
• Walk customers through the problem-solving process, step-by-step
• Assist with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to appropriate internal team members

Skills and Qualifications:

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• Ability to break down technological processes and provide clear, step-by-step instructions
• Patient, friendly demeanour with a strong aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service

Preferred Qualifications:

• Passion for problem-solving and customer service
• Tech-savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with openness to constructive feedback
• Eagerness to learn new technologies and systems
• Experience working as an IT help desk technician or in a similar customer support role

All your information will be kept confidential according to EEO guidelines.