Inside Sales Supervisor en Acme Tools

Job Title: Inside Sales Supervisor

Are you ready to take your sales career to the next level? Acme Tools is looking for a motivated and customer-focused Inside Sales Supervisor to join our team. In this role, you’ll be the go-to leader for our Inside Sales Associates, helping them deliver exceptional service while supporting customers with specialized tool and equipment needs, pricing questions, and product solutions.

This is your opportunity to combine your leadership skills with your passion for sales and customer service while being part of a company that values teamwork, growth, and innovation.

Your Responsibilities Include:

• Providing direct assistance to customers by expediting complicated sales and customer requests (specialized equipment requests, receiving customer complaints, and assisting in resolution).
• Collaborating with the warehouse, service department, distribution center, and purchasing team to ensure products and services are delivered accurately and on time.
• Reviewing quotes, resolving pricing issues, and ensuring compliance with company policies.
• Assisting in recruiting, interviewing, training, and supervising Inside Sales Associates
• Overseeing the DOT program.
• Acting as a mentor and resource for the Inside Sales team through ongoing training and support.
• Maintaining an organized and customer-friendly sales floor, including stocking, pricing, and product displays.
• Participating in key store events such as physical inventories, sales meetings, trade shows, and special promotions.
• Promoting a safe and secure workplace by upholding safety standards and reporting concerns.
• Performing additional duties of Inside Sales Associates and related tasks as assigned.

Why You’ll Love Working Here:

At Acme Tools, we believe in investing in our people. When you join our team, you’ll not only build your career, you’ll also enjoy a workplace where your contributions matter.

Our Benefits Include:

• Competitive pay
• Comprehensive benefits package including health, dental and vision insurance
• Generous PTO plan that starts accruing on day on
• Holiday pay on the 6 major holidays
• 401(k) with company match
• Company paid group term life, long term disability, and short term disability
• Employee discounts
• Ongoing training and career development opportunities
• A supportive, team-oriented culture

You’ll Need:

• 2+ years of sales and/or customer service experience
• Strong computer skills and the ability to quickly learn new software.
• Excellent communication and interpersonal skills.
• Flexibility to work a rotating Saturday schedule.

We’d Love if You Have:

• Familiarity with tools and equipment.

• Previous experience in retail or customer service leadership.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Ability to stand on hard surfaces for up to 10 hours.
• Frequently push, pull, squat, bend, and reach

*Employment offers are contingent on a drug screen and background check.

Acme Tools is an equal opportunity employer.