Service BDC Representative - Johnson Hyundai en Johnson Automotive

Johnson Hyundai is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd.

Johnson Hyundai is a member of Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.

Essential Responsibilities:

• Answer inbound service calls and email leads;
• Responsible for tracking, responding to, and managing Internet service leads;
• Schedules service appointments and liaise with Service Advisors as needed;
• Maintain and update notes and information in the customer database;
• Keep abreast of new features and available accessories, communicating their benefits to guests;
• Direct guests to product information resources;
• Maintain high customer satisfaction scores;
• Develop career skills through regular training and instruction;
• Learn, understand and abide by Federal, State and Local laws;
• Some light clerical/scanning work;
• Other duties as assigned by management.

Job Requirements:

• Minimum of 1 year of Automotive Service BDC experience required;
• Must be proficient with Microsoft Office and CDK;
• Professional appearance and strong written and verbal communication skills;
• Have the ability to work both independently and as part of a team;
• Must be able to multi-task;
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.

Benefits:

• Medical, dental and vision coverage available after 60 days;
• Paid vacation after six months of full-time service;
• Life insurance, disability insurances, and ancillary polices available;
• 401(k) with company match;
• Employee discounts on vehicles purchases, parts and service;
• Advancement opportunities;
• Competitive Pay.
  

Johnson Automotive is an Equal Opportunity Employer.

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