Field Technician en Pomeroy

Provide on-site field support to customers including installation, servicing, and repairing systems and equipment.

• Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.

• Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Teams, OneDrive and other corporate deployed desktop applications.

• Troubleshoot Microsoft patches, corporate software deployments, group policies,

• Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.

• Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.

• Perform IMACD activities within SLA's - PC and peripheral add move change

• Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy. Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.

• Documents solutions and incident resolution case notes in English in assigned reporting systems.

• Performs inventory management.

Minimum Experience Required

• Desired: 8 – 10 years in a corporate Information Technology department providing end-user support over a wide range of end-user environments.

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