Senior Data Product Management Consultant - Contact Center Data Transformation en Wells Fargo

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About this role:

Wells Fargo is seeking a Senior Data Product Management Consultant in the Data Analytics and Reporting (DAR) organization that is a part of the Global Operations division of the Chief Operating Office. This position will operate within the contact center data, reporting, and analytics product and will contribute to the design, build, deploy, and operations of a contact center data product on the Google Cloud Platform (GCP).

In this role, you will:

• Lead data product initiatives – Lead or participate in moderately complex data product initiatives and deliverables and contribute to large-scale planning related to driving data enablement and capabilities across multiple platforms and utilities

• Analyze data product challenges – Review and analyze moderately complex data product challenges that require an in-depth evaluation of variable factors to drive data enablement strategies and roadmaps

• Resolve issues and lead deliverables – Independently resolve moderately complex data product issues and lead team to meet data product deliverables while leveraging solid understanding of data, analytics, and integration needs of line of business partners that impact prioritization, roadmap, and architecture design

• Collaborate across teams – Collaborate and consult with peers, colleagues, and mid-level managers to ensure data product solutions are built for optimal performance and design analytics applications across multiple platforms, resolve data product issues, and achieve goals; may lead projects, teams or serve as a mentor for lower-level staff

• Contribute to business processes – Provide input on new use case intake, prioritization, product roadmap definition, and other critical business processes

• Manage datasets with governance – Manage moderately complex datasets continuously focusing on the consumers of the data and their business needs, while adhering to set data governance and standards

• Maintain documentation and roadmaps – Create and maintain data product roadmaps and documentation throughout the data product life cycle with detailed specifications, requirements, and flows for data capabilities

• Serve as cross-functional liaison – Serve as a liaison between data management, product teams, data engineering, and architecture teams throughout the data product life cycle

Required Qualifications:

• 4+ years of data product or data management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Product ownership experience – Experience as a product owner of data applications or assets

• Enterprise data experience – Experience with large enterprise data initiatives

• Contact center expertise – Contact center business or technology experience

• Big data and cloud proficiency – Experience implementing or utilizing big data and/or cloud-based data environments (Hadoop, Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, etc.)

• Business intelligence (BI) tool development – Development experience with common BI Tools (Tableau, Power BI, Google Looker, etc.)

• Agile workflow tool experience – Experience in Jira, or other agile workflow tools.
   

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Job Expectations:

• Ability to travel up to 10% of the time, once a quarter for team meetings.
• Hybrid work schedule. Must be able to work from one of the approved job posting locations at least three (3) days in office 2 days remote.
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.

The Control Functions adhere to a location strategy; therefore your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Job Location:

• 109845 Brigham Building, Charlotte
• 141278 CIC Customer Information Ctr
• 141753 Three Wells Fargo Center, Charlotte
• 111432 Dallas Campus Bldg A
• 107688 D Building, Chandler Campus

**Required location(s) listed above. **Relocation assistance is not available for this position.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.