Director of Operations en ASG Information Technologies

Are you a systems thinker with a bias for action? Do you thrive in high-accountability environments where operational excellence meets strategic execution? ASG Information Technologies is seeking a Director of Operations to lead our service delivery engine, scale our processes, and develop our leadership team.

This is more than a job—it’s a launchpad for someone ready to own the business machine behind a fast-growing, values-driven MSP.

 What You’ll Own
Operational Excellence
•     Standardize and optimize processes across onboarding, support, and security operations
•     Build dashboards to track SLAs, client satisfaction, technician utilization, and profitability
•     Ensure scalability through documentation, SOPs, and automation in ticketing, monitoring, and billing

Financial Discipline
•     Oversee gross margins and utilization targets across service lines
•     Partner with leadership on budgeting, forecasting, and pricing strategy
•     Maintain cost control across headcount, tools, and vendor spend

Team & Culture
•     Recruit, retain, and grow top engineering and service talent. 
•     Build a leadership bench and succession pipeline
•     Uphold our core values: Clients first, self employed mentality, respect & trust, optimism, team on a mission, Today not tomorrow, Communication, and Innovation.

Client Experience
•     Align service delivery with client business outcomes
•     Maintain our 80/20 proactive/reactive service ratio
•     Collaborate with account management to drive retention and upsell

CEO & President Partnership
•     Translate strategic vision into operational execution
•     Serve as a sounding board and data-driven advisor
•     Free the CEO to focus on growth levers like M&A, high-value client relationships, partnerships, and thought leadership

 What Success Looks Like
•     You run day-to-day operations with precision and clarity
•     You scale systems and teams for the next growth stage
•     You protect and grow margins while elevating client outcomes
•     You become indispensable to the CEO—and eventually, the company’s next COO

What You Bring
•     5+ years in IT operations, service delivery, or MSP leadership
•     Proven ability to lead teams, drive metrics, and scale systems
•     Strong financial acumen and comfort with KPIs, forecasting, and margin management
•     Exceptional communicator who can bridge technical and business priorities
•     Hunger to grow fellow staff, the company, and yourself as an individual.

Bottom Line

Run the business day-to-day with excellence.

• Scale operations for the next growth stage.
• Protect and grow margins.
• Develop the team and culture.
• Enable the CEO to stay focused on vision and market growth.