Drop/ Count Team Lead en Chicken Ranch Casino

Description

Drop/Count Team Member Lead

Position Summary
As Team Members of the Drop/Count Team, Drop/Count Team Member Leads are CRCR Ambassadors and take personal ownership to ensure all their actions are in the best interest of the business. Drop/Count Team Member Leads are responsible for all aspects of the drop and count process in accordance with California Gaming Regulations and CRCR policies and procedures, including but not limited to drop pick-up and the transferring of the drop to the Soft Count room, as well as performing the main Count.

Position Functions
Essential Functions:
• Provide exceptional Guest service while maintaining a positive attitude.
• Collect cash boxes daily in a quick and efficient manner while minimizing interruptions on the gaming floor.
• Conduct the drop set-up, cash box replacement, retrieval, and transportation of the BV carts to the Soft Count room.
• Utilize all drop equipment while taking special care around gaming tables, gaming machines, furniture, doorways, and Guests.
• Unload and reload cash box carts.
• Sort, count, wrap, and record the contents of slot drop boxes according to CRCR/MICS standards.
• Balance unaudited totals and generate reports.
• Operate a 10-key calculator, currency counter/automatic bill sorter.
• Unload and reload cash box carts.
• Other duties as assigned.

Core Lead Competencies:
• Oversee and direct operations, serving as the subject matter expert on departmental processes and procedures.
• Train, guide, and mentor Team Members to enhance processes.
• Provides feedback to Supervisors and management regarding Team Member performance.
• Perform supervisory duties as necessary.

Skills
• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Demonstrate a flock mentality, focused on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.
• Exhibit Jersey Giant carrying skills.

Qualifications
Minimum Requirements:
• Must be at least 21 years of age.
• High School Diploma (or GED or High School Equivalency Certificate).
• Familiarity with accounting software.
• Have basic math skills.
• Proficient in Windows and Microsoft Office Suite.
Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work atmosphere, etc., will be provided for signature during the offer process.