Sr Inbound Product Manager en ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 

Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for a product manager to join our RaptorDB team, our new ultra-scale performance database that powers the NOW platform. 

Our vision is to evolve RaptorDB into a full multi-modal data platform and provide a comprehensive set of data and compute services for the variety of data customers use in their workflows. 

This role focuses on core database services with an emphasis building features so that our entire customer base can adopt RaptorDB. Candidates should be familiar with popular platforms such as Snowflake, BigQuery, Redshift, Teradata, or Synapse and their uses across analytics, AI, ML, and business applications as well as ecosystem tools for business intelligence, ML, integration, and data processing. 

Successful candidates will be able to navigate complex technical technologies and translate their usage into outsized value for our customers, partners, and internal business units.

What you get to do in this role:   

Product Strategy and Planning: 

• Drive product vision and strategy that sets us up for success as we look to scale to $20B+ in revenue 
• Collaborate with customers, researchers, and architects on developing and testing innovative product ideas 
• Continually define and groom epic and story product roadmap with 3-4 release horizon 
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies 

Requirements Prioritization and Release Management: 

• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU) 
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation 
• Collaborate with engineering team on release management to understand status, risks, dependencies and help address risks and resolve issues 
• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering 

Customer Insights: 

• Define key product success metrics and ensure they are instrumented & reviewed 
• Know top 3-5 customers intimately, their specific use cases, gains and pains 
• Understand use cases by BU to better serve internal customer

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Enterprise software product management experience selling and shipping software for used by other Enterprises (versus internally facing software and platforms) 

• 3+ years Product Management experience or equivalent experience in a technical role such as software development or SRE 

• Domain expertise in one or more databases and/or data platforms

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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