Administrative Services Specialist - Criminal Investigations Division en City of Asheville, NC

About the Department

About our Opportunity: 

The Asheville Police Department is seeking an Administrative Services Specialist (Business Services Specialist III). Previously focused solely on the Criminal Investigations Division, this role has expanded to also support the Community Engagement Division. In addition to providing payroll, financial, and administrative support, the position now coordinates logistics for special event programming and other community-facing responsibilities and fields community complaints. This expanded scope ensures seamless internal operations while strengthening our ability to engage with and serve the community.

Position Duties

What You’ll Be Doing

This position provides specialized operational, financial, and community engagement support to the Criminal Investigations (CID) and Community Engagement (CED) Divisions, ensuring smooth coordination of activities under the direction of division leadership. The position combines behind-the-scenes administrative expertise with direct involvement in community-facing programs, special events, and complaint coordination, reflecting the broader scope and responsibility of the role. Key responsibilities include:

• Provides specialized administrative, payroll, and financial support to staff in both the Criminal Investigations (CID) and Community Engagement (CED) Divisions.

• Manages records, reports, and databases to ensure accuracy, compliance, and efficiency across divisions.

• Assists with the coordination and scheduling of community engagement programs, events, and outreach activities, working closely with city partners and the public.

• Monitors, tracks, and routes community complaints submitted through the Asheville App and other intake processes to the appropriate platform for resource allocation.

• Serves as a liaison between CID, CED, other city departments, outside agencies, and community members, ensuring clear communication and follow-up.

• Supports budgeting, purchasing, and financial processes, including managing and processing the City’s P-Card, reconciliation, and preparing financial documentation for the divisions.

• Performs additional administrative and operational tasks, such as notary services, supply ordering, and cross-divisional assistance, to maintain smooth department operations.

• Supports division field assignments as needed, with the availability to adopt non-traditional work hours upon request.

• Performs other related duties as assigned to support departmental operations and community service, which may require working outside of regular business hours.

Minimum Qualifications

About You – What You Bring

We value your time and experience. Applicants who meet the following requirements, or who bring a comparable mix of education and experience, will be considered:

• Education/Experience:

  • Associate degree in Administrative Services, Accounting, Business, or a related field plus four years of relevant experience; or

  • High school diploma/GED plus six years of relevant experience; or

  • An equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities required for this role.

• Licenses/Certifications:

  • Active Notary Public certification, or the ability to obtain and maintain certification.

  • Must obtain North Carolina SBI certification in the operation of the Division of Criminal Information (DCI) network within the first year of employment.

• Data Utilization: Requires the ability to evaluate, audit, and/or assess data using established criteria, exercising discretion in determining consequences and selecting alternatives.

• Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities and resolve typical problems.

• Equipment, Machinery, Tools, and Materials Utilization: Must be able to use a personal computer and associated standard software programs, including a web browser and productivity software suite

• Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

• Mathematical Aptitude: Requires the ability to perform basic arithmetic operations (addition, subtraction, multiplication, division), calculate decimals and percentages, and potentially fractions, discount, interest, ratios, surface areas, volumes, weights, and measures.

• Functional Reasoning: Requires the ability to apply principles of influence systems (motivation, incentive, leadership) and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

• Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

• Critical Thinking: Ability to analyze complex information and draw logical conclusions, evaluate data from multiple sources to make informed decisions, proactively identify potential issues and develop effective solutions, question assumptions and consider alternative perspectives, and demonstrate strong problem-solving skills.