Quality Manager en Empire Airlines

Description

Position Overview:

The Quality Manager is responsible for developing, managing, and continuously improving the Quality Assurance (QA) and Quality Control (QC) systems within Empire Aerospace. This role ensures compliance with applicable U.S. Federal Aviation Administration (FAA) Regulations (FARs), Transport Canada Civil Aviation Directorate (TCCA), European Aviation Safety Association (EASA), and the Bailiwick of Guernsey (BOG). Activities are conducted in accordance with applicable portions of the Maintenance Implementation Procedures (MIP) for Bilateral Aviation Safety Agreements (BASA), the approved maintenance program, customer requirements, and all associated manuals and work packages.

The Quality Manager serves as the final authority for return-to-service authorizations and acts as the primary liaison with regulatory agencies, customers, and auditors on all quality matters.

Duties and Responsibilities:

Regulatory & Compliance Oversight

• Ensure compliance with FAA, TCCA, EASA, and BOG regulations, including BASA/MIP provisions.
• Maintain and update Repair Station, Ops Specs, and all regulatory supplements (FAA, TCCA, EASA, 2-Reg).
• Submit and manage all changes through FAA SAS portal and WebOPSS.
• Monitor regulatory changes and ensure timely updates to manuals, supplements, and quality systems.

Quality System & Audit Management

• Oversee the Repair Station Quality Program as defined in the Repair Station Manual (RSM).
• Develop, implement, and maintain internal audit programs, including checklist updates.
• Conduct and manage customer, FAA, OSHA, Panhandle Health, COE, and other external audits.
• Manage Suspected Unapproved Parts (SUP) reviews and reporting.
• Ensure all audit findings are documented and tracked in the Safety Management System (SMS) audit log.

Documentation & Reporting

• Maintain QA stamp control, certification logs, damage/incident reporting, and concern boxes.
• Prepare and submit quarterly Quality reports to the General Manager, including audit and incident summaries.
• Manage manual revisions, ensuring timely submissions to the FAA and other authorities.
• Ensure all technical publications, alert notices, and postings are current and distributed.

Training & Personnel Management

• Serve as Training Manager for Quality Assurance staff, inspectors, and receiving personnel.
• Ensure production and QA teams follow Repair Station, regulatory, and customer requirements.
• Brief new employees during indoctrination training and oversee ongoing training compliance.
• Monitor inspector training, repairman certification, and NDT qualifications (including FedEx-authorized NDT).

Customer & Vendor Oversight

• Maintain and update Quality Service Agreements with customers.
• Support Production and QA in meeting customer program requirements.
• Oversee vendor qualification, audits, and EARL (Empire Aerospace Approved Vendor List) updates.
• Coordinate Non-Incident (ATA 106) statements and other customer documentation requests.

Authority

• Final approval authority for return-to-service of airframes, engines, propellers, appliances, and component parts (FAA Form 8130-3).
• Authority to stop work or reject materials that do not meet regulatory, customer, or company standards.

Qualifications

• Demonstrated ability to read, write, and communicate effectively in English.
• Airframe and Powerplant certification.
• Strong knowledge of FAR Part 145 and associated international regulatory requirements (TCCA, EASA, BOG).
• Experience in Quality Management within an FAA-certified repair station or equivalent aviation environment.
• Proficiency with FAA SAS portal, WebOPSS, SMS, and associated regulatory submission systems.
• Leadership experience in auditing, training, and staff development.
• Strong organizational skills with the ability to manage multiple regulatory, customer, and internal requirements.

Working Conditions:

• Work may be performed in a hangar environment and may require considerable outside work and up to 25% travel.
• Will be exposed to noise and hazards associated with aircraft maintenance.
• Requires standing, walking, sitting, bending and stooping for extended periods of time.
• May be required to lift to 80 pounds, plus ladder/lift usage.
• Requires manual dexterity, speaking, seeing and hearing to conduct business.
• Empire Airlines is a drug, alcohol and smoke-free workplace.

Pay & Benefits:

• Starting annual salary range (DOE): $93,000 - $110,000
• Annual increases and additional incentives once qualified.
• Benefits include Medical, Dental, Vision, 401k, PTO, Paid Holidays, Travel Benefits and more!

Requirements

Education and Experience:

• Must be appropriately certificated under FAR Part 145. 
• Must have at least 18 months of practical experience in the procedures, practices, inspection methods, materials, tools, machine tools and other equipment generally used in the work for which the Repair Station is rated.
• Must read, write and understand English as well as have a working knowledge of the FARs, Air­ worthiness Directives, methods techniques and practices contained in the applicable manufacturer's maintenance and alteration documents and/or other data acceptable to, or approved by, the FAA as used by the Repair Station.
• The Quality Manager must have the appropriate experience, as evidenced by employment history, training, certification, personal interview or practical tests to perform in the position.