Associate Manager- Customer Success - Dallas, TX en Photon Group

Responsibilities: 

Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close 

Client delivery assurance: collaboration with all delivery stakeholders involved to ensure fulfilment of all commitments to the client. 

Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. 

Own P&L responsibility for a fortune 100 customers 

Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities. 

Manage the portfolio of projects and guide the delivery team to ensure successful execution for the respective accounts. 

Take ownership to grow revenue at existing key accounts and mine new accounts and customers. 

Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done. 

Take ownership on key metrics such as Project Profitability and Revenue growth. 

Bottom line accountability for Governance and Customer Satisfaction in Project interactions 

Review the performance metrics of the account with the delivery, operations and finance teams on a regular basis. 

Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried out to be over 500K-1 million in revenue per month. project execution 

Initiate and deliver projects in conjunction with dedicated DMs or shared DMs. 

Fair evaluation of the team and eliminating constraints towards success 

Required Qualifications: 

A minimum of 8 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm 

Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment 

Strong experience with the global service delivery model 

Bachelor’s Degree OR equivalent combination of education, training, and experience. 

Strong sales/relationship management/account management experience. 

Track record of interacting and building relationship with C-level client contacts 

Hands-on experience with proposal creation and leading proposal presentations 

Strong leadership, interpersonal, communication and presentation skills 

Wide variety of IT and business consulting engagement experience